TSMG
Senior Teleoperations Lead
TLDR
Oversee multi-shift robotics teleoperations teams supporting AI training, robotic testing, and deployments, coordinating with field operations, engineering, and clients.
About the Role
We are seeking an experienced Senior Teleoperations Lead to oversee robotics operations teams supporting AI training, robotic testing, and commercial deployment programs.
In this role, you will be responsible for coordinating teleoperators, ensuring operational excellence, maintaining quality and safety standards, and serving as the primary point of contact between field operations, engineering teams, and client stakeholders.
The ideal candidate combines strong operational leadership with a passion for emerging technologies and has experience managing teams in robotics, autonomous systems, technical operations, control room environments, fleet operations, or other mission-critical programs.
Key Responsibilities
Lead and coordinate teleoperations teams across multiple shifts
Manage daily staffing and operational coverage
Support onboarding, training, and mentoring of new operators
Promote compliance with safety and operational procedures
Monitor operational KPIs and productivity metrics
Ensure delivery against quality and performance targets
Coordinate robot deployment schedules and operational readiness
Manage incident escalation and resolution processes
Serve as the primary operational contact for internal and external stakeholders
Collaborate with engineering, product, and project management teams
Prepare operational reports and performance summaries
Support customer-facing robotics programs and deployments
Requirements
Previous experience leading operational teams
Strong communication and organizational skills
Experience in robotics operations, teleoperations, autonomous systems, fleet management, control rooms, or technical operations
Ability to work in fast-paced, technology-driven environments
Experience supporting robotics, AI, AV/ADAS, drone, or automation programs
Experience managing distributed or shift-based teams
Technical background in engineering, operations, or industrial environments
What We Offer
Leadership role within a rapidly growing robotics sector
Opportunity to help scale next-generation robotics deployments
International projects and client exposure
Career growth opportunities across robotics and AI operations
Collaborative environment working alongside engineering and product teams
Team Leadership
Operations Management
Stakeholder Coordination
Essential
Preferred
Benefits
Collaborative environment with engineering and product teams
Collaborative environment working alongside engineering and product teams
TSMG partners with AI, robotics, and autonomous program developers by managing complex field data collection operations. We specialize in gathering crucial data where automation falls short, offering detailed insights through photography, videography, and meticulous feature counting for Fortune 500 companies across Europe and North America.
- Founded
- Founded 2018
- Employees
- 51-200 employees
- Industry
- information technology and services
Operations Lead