TSMG
TSMG

Senior Teleoperations Lead

TLDR

Leads teleoperation teams to scale robotics deployments, coordinating field operations with engineering and client stakeholders while shaping performance standards and workforce development.

About the Role We are seeking an experienced Senior Teleoperations Lead to oversee robotics operations teams supporting AI training, robotic testing, and commercial deployment programs. In this role, you will be responsible for coordinating teleoperators, ensuring operational excellence, maintaining quality and safety standards, and serving as the primary point of contact between field operations, engineering teams, and client stakeholders. The ideal candidate combines strong operational leadership with a passion for emerging technologies and has experience managing teams in robotics, autonomous systems, technical operations, control room environments, fleet operations, or other mission-critical programs. This position offers the opportunity to play a key role in scaling next-generation robotics deployments while helping shape operational processes, performance standards, and workforce development across multiple locations and projects. Responsibilities
  • Supervise teleoperation teams across multiple shifts
  • Coordinate robot operations and deployment schedules
  • Monitor operational KPIs and productivity
  • Ensure compliance with safety and quality standards
  • Escalate technical issues and coordinate resolution
  • Train and mentor new teleoperators
  • Support customer-facing robotics deployments
  • Produce operational reports and performance summaries
  • Requirements
  • Previous experience in teleoperations, robotics operations, AV operations, drone operations, fleet management, or control-room environments
  • Experience leading operational teams
  • Strong troubleshooting and decision-making skills
  • Excellent communication and reporting abilities
  • TSMG partners with AI, robotics, and autonomous program developers by managing complex field data collection operations. We specialize in gathering crucial data where automation falls short, offering detailed insights through photography, videography, and meticulous feature counting for Fortune 500 companies across Europe and North America.

    Founded
    Founded 2018
    Employees
    51-200 employees
    Industry
    information technology and services
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