Service Delivery Representative

NQC is a successful and growing software company specialising in supply chain risk management platforms. We’re in the ‘Tech for Good’ space, providing online web platforms which are in use by some of the largest organisations across a number of industries including the UK Government and the Automotive industry.

Based in central Manchester, NQC offers a supportive working atmosphere within a diverse team of people. We work on a hybrid model and regularly meet up outside of the office for team socials and company events. This is an opportunity to work on globally recognised technology solutions used by major brands throughout the world and become part of an exciting long term plan for sustainability, and a better future.

About your new role

As part of our growth journey, our team is looking for a Service Delivery Representative to join our Service Delivery department on a permanent basis. The primary function of the role is to support suppliers using NQC’s platforms and services.

The Service Delivery Representative will be required to undertake the following responsibilities as part of their day to day activities:

• Providing professional support to all NQC Ltd external users ensuring that all inbound enquiries (calls, emails live chats) from platform users are handled professionally and in a timely manner;
• Making the required number of calls in each campaign phase and update system calling records in line with the defined process
• Providing professional administrative support to all NQC Ltd external users
• Working collaboratively with cross functional teams to support clients and suppliers with queries that have been dealt within the Service Delivery department.

Requirements

• Knowledge of and experience in a support centre or customer contact centre would be beneficial
• Be IT literate, competent in the use of MS Office/G Suite applications, plus capable of learning bespoke NQC systems
• You must be able to demonstrate effective interpersonal skills, and the ability to develop good working relationships with people at all levels
• Effective time management and organisation
• Be able to work a flexible shift pattern. The current starting time is 8am/9am on a rotational weekly basis, with an earlier finish if you are start earlier. Our core working hours are 9am - 5:30pm.

Key Competencies

• Is consistently motivated, committed and able to perform duties in all situations.
• Persuades, influences and listens to others, using reason and co-operation to reach agreement.
• Communicates and receives ideas, views and information to achieve understanding.
• Gathers information from a range of sources. Analyses information to identify problems and issues.
• Makes effective decisions.
• Pays close attention to detail when undertaking job responsibilities

Benefits

• Competitive salary of £23,000
• 25 days holiday excluding bank holidays (Increasing with service)
• Flexible hybrid working policy - Mondays - Tuesdays working from the office, Wednesday - Friday working from home.
• Learning and Development support with Udemy Business
• Health Cash Plan
• 24/7 Access to a Virtual GP
• Life Assurance (4 x Salary after probation period)
• Regular company socials and events
• Perkbox - Diamond access - giving you weekly free treats, monthly cinema tickets, birthday gifts
• Discount on retail and leisure