Service Desk / Help Desk Analyst
TLDR
Serve as the first point of contact for end users, delivering remote tech support and incident handling for desktop issues.
JOB DETAILS:
Position: Service Desk / Help Desk Analyst
Location: Omaha, NE
Duration: Long Term (1 Years+) / Full Time
JOB DESCRIPTION:
2 to 5 years in a Technical Voice Support/Service Desk environment in a corporate environment
Be the first point of contact for the end users for all technical issues/ service requests
Create incident and service requests
Provide troubleshooting and technical support via phone, web based tools and email
Provide Voice based and remote Technical Support to end users for all standard desktop issues
Resolve /troubleshoot, resetting password etc
Desired Skill Sets:
Fluent in Spoken English Language
Strong written English and interpersonal skills
Strong understanding of Windows and MAC operating systems and Applications related Troubleshooting skills (Microsoft Outlook, MS Office, Word, Excel, and PowerPoint)
Must have strong experience in comprehending user requests and carrying out required technical support through remote support tools
Experience in Troubleshooting Desktop / Laptop / Printers / Scanners / PDA's / iPad / iPhone/ Peripherals / Generic PC Software’s
Must excel in a fast-paced, agile environment where critical thinking and strong problem solving skills are required for success.
Mist have prior experience in managing service desk support and knowledge of a industry leading service desk management tool/Ticketing systems
Thanks & Regards
ASHOK KUMAR
Sr. Lead / IT Recruiter
Paradigm Infotech
Call : 443-640-0099
Mandatory Details:
Full Name as per SSN:
Total Experience:
US Experience:
Contact NO:
Email ID:
Current work authorization in US:
Current Location with city:
Relocation:
Availability:
Skype Id :
Educational Details :
Rate(C2C/1099/W2):
Employer:
2 Official references from recent 2 projects in below format (Must)
Reference 1
Name:
Company name:
Designation:
Official mail id:
Contact Details:
Reference 2
Name:
Company name:
Designation:
Official mail id:
Contact Details: