Service Technician
TLDR
Diagnose and troubleshoot residential heat pump systems, conduct site walkthroughs, and provide field insights to improve performance and installation quality in a non-selling, technical role.
About Jetson
Jetson is on a mission to accelerate the transition of 100 million homes across North America away from fossil fuels toward sustainable energy use. We believe in a future that is 100% electric and 100% better.
Homes are one of the largest sources of carbon emissions, yet adoption of solutions like heat pumps remains slow due to cost and complexity. Jetson is solving this by building the first fully vertically integrated home electrification company — making clean energy simple, transparent, and affordable.
We rely heavily on technology, automation, and data to scale this impact. At Jetson, we value people who are excellent at their craft, curious about new tools (including AI), and motivated to continuously improve how work gets done.
The Opportunity:
We’re seeking a skilled Service Technician to join our team, specializing in diagnosing, troubleshooting, and supporting residential heat pump systems. This is a non-selling role. Your focus will be on technical excellence and customer confidence, not sales quotas or upselling. You’ll play a key part in ensuring our installations meet the highest performance and quality standards. In this role, you’ll perform system diagnostics, conduct walkthroughs of challenging installations, and provide field insights to improve our processes and training
What You'll Do:
- No sales quotas or product upselling, this is a purely technical and support-focused position.
- You will not be responsible for closing deals or promoting upgrades. Your expertise ensures that systems perform at their best.
- Diagnose and troubleshoot performance issues with heat pumps and related HVAC systems.
- Conduct on-site walkthroughs of complex or high-priority installations to ensure proper setup and system operation.
- Provide detailed technical assessments and feedback to installation teams, project managers, and engineering staff.
- Verify system functionality, airflow, and refrigerant performance; document findings in field reports.
- Support training efforts by identifying recurring installation challenges or best practices.
- Collaborate closely with internal teams to ensure jobs are completed safely, efficiently, and to spec.
- Maintain accurate service documentation and uphold safety and quality standards.
- Will require some overtime during peak heating and cooling seasons
What You Bring:
- 3+ years of experience as an HVAC or heat pump technician
- In-depth knowledge of heat pump systems, controls, and commissioning
- Strong diagnostic and problem-solving skills.
- EPA certification (Type II or Universal) required.
- Excellent communication and documentation abilities.
- A commitment to professionalism, safety, and customer satisfaction.
- A valid driver's license is required for travel to job sites.
Job Type: Full-time, Permanent
Pay: $32 - $36 per hour
Benefits:
Dental Care, Vision Care & Life Insurance premiums fully paid by Jetson
Health Insurance premium 85% paid by Jetson
Education Support
Parental Leave Top Up
Tools Provided
Uniform Provided
Lunch Provided
401k program
Work Location: In person - Centennial, CO
Do you feel like you don't have everything that's listed above but can still do the job? If you have the core skills and experience that we’re looking for and are willing to use your talent to learn the rest, we encourage you to apply!
Do you feel like you don't have everything that's listed above but can still do the job? If you have the core skills and experience that we're looking for and are willing to use your talent to learn the rest, we encourage you to apply!
U.S. Roles Jetson is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, or gender identity. If you require accommodation during the recruitment process, please contact us.
Canada Roles Jetson is an equal opportunity employer committed to inclusive hiring. We do not discriminate on any ground protected under applicable human rights legislation. If you require accommodation at any stage of the recruitment process, please contact us.
Benefits
Free Meals & Snacks
Lunch Provided
Health Insurance
Health Insurance premium 85% paid by Jetson
Learning Budget
Education Support
401(k) retirement plan
401k program
Paid Parental Leave
Parental Leave Top Up
Jetson Home is transforming the way North American homes adopt sustainable energy by building the first fully vertically integrated home electrification company. Our focus is on making clean energy solutions simple, transparent, and affordable, leveraging technology and data to accelerate the transition away from fossil fuels.