Aven Hospitality is an innovative technology provider powered by SynXis®, the leading global hospitality commerce and distribution platform. We empower hoteliers around the world to exceed expectations, solve daily challenges, and stay ahead of the competition.

With our comprehensive portfolio of solutions, hoteliers can manage distribution, retailing, payments, operations, and more. Providing hoteliers the tools to maximize revenue, improve operational efficiency, and deliver personalized guest experiences that drive satisfaction.

Our tools are built to seamlessly integrate with each hotelier’s unique strategy, elevating guest satisfaction and creating meaningful connections.

We are pioneering AI in hospitality technology to unlock new opportunities, drive efficiency, and personalize the guest experience. By prioritizing stability, scalability, and data-driven insights, we equip hoteliers to adapt and thrive in an ever-changing landscape, ready for whatever comes next.

Reports To

Director, Global IT Support & Collaboration Services

Position Summary

We are seeking an experienced ServiceNow Technical Lead / Developer to provide both strategic leadership and hands-on development expertise for the ServiceNow platform. This role is responsible for defining platform direction, guiding architecture and design decisions, and developing scalable, secure, and efficient ServiceNow solutions that support enterprise service management and workflow automation.

The ideal candidate will serve as the primary technical lead for the platform, bridging business requirements with platform capabilities while also designing, developing, configuring, and supporting ServiceNow solutions. This role combines SME-level ownership with developer-level execution, ensuring strong governance, high-quality delivery, and long-term platform sustainability.

Key Responsibilities

Platform Leadership, Strategy & Governance

• Serve as the primary technical lead and subject matter expert for the ServiceNow platform.
• Define and enforce platform governance, standards, and best practices.
• Provide strategic direction for ServiceNow roadmap and architecture.
• Ensure alignment with ITSM/ITIL and enterprise standards.

Solution Architecture, Development & Configuration

• Design and implement ServiceNow solutions including workflows and applications.
• Configure ITSM, CMDB, and Service Catalog modules.
• Develop scripts: Business Rules, Client Scripts, UI Policies, Script Includes.
• Recommend configuration vs customization strategies.

Workflow Automation & Process Improvement

• Design and implement automated workflows.
• Drive automation initiatives to improve efficiency.
• Identify opportunities to reduce manual effort.

Implementation, Delivery & Platform Support

• Lead development lifecycle activities including testing and deployment.
• Support enhancements and production issues.
• Manage platform upgrades and releases.

Integration, CMDB & Data Management

• Develop integrations with enterprise systems.
• Maintain CMDB and ensure data integrity.
• Manage data imports and transformations.

Stakeholder Engagement, Mentorship & Documentation

• Gather requirements and translate into technical solutions.
• Mentor team members and perform code reviews.
• Maintain technical documentation and reports.

Required Qualifications

• 5+ years of ServiceNow development and administration experience
• Expertise in ITSM, CMDB, and Service Catalog
• Strong JavaScript and Glide API knowledge
• Experience with REST/SOAP integrations
• Understanding of ITIL/ITSM processes
• Strong problem-solving and communication skills

Preferred Qualifications

• ServiceNow certifications (CSA, CAD, CIS)
• Experience with ITOM, HRSD, or CSM modules
• Agile/Scrum experience
• Enterprise-scale ServiceNow environment experience

Key Competencies

• Technical expertise with strategic mindset
• Strong leadership and collaboration skills
• Focus on scalable and maintainable solutions
• Continuous improvement mindset

Benefits

• Work in modern Zonamerica campus alongside all the amenities it has to offer!
• Annual Performance bonus plans
• Development opportunities in country or globally
• We offer a competitive private health insurance for employees and eligible children 
• Extra Paid Time Off (5 extra days each year) 
• 3 month paid parental leave (12 weeks for fathers/ 18 weeks for mothers) 
• Daily meal allowance
• Life Insurance 
• Corporate Social Responsibility opportunities
• Recognition and acknowledgement programs
• Fun employee engagement and development events

 

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as we progress your application. Please note that only candidates who meet the minimum requirements will proceed in the selection process. To learn more about the people and culture at Aven Hospitality, follow us on Facebook and LinkedIn.

This job posting comprises the law No 19691 and its decree No 73/019, which includes the people registered in the National Register of disabled people who have the skills and aptitude for the position described in the present posting.

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as we progress your application. Please note that only candidates who meet the minimum requirements will proceed in the selection process. To learn more about the people and culture at Aven Hospitality, follow us on Facebook and LinkedIn.

This job posting comprises the law No 19691 and its decree No 73/019, which includes the people registered in the National Register of disabled people who have the skills and aptitude for the position described in the present posting.

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