Software Operations Engineer

• Design, develop, and maintain system integrations using various programming languages, APIs, and platforms, ensuring they meet requirements and business specifications 
• Write and optimize SQL queries for data retrieval, analysis, and manipulation in BigQuery and other databases 
• Develop and maintain web applications using HTML, JavaScript, and other web technologies 
• Configure and customize Salesforce (SFDC) to meet business requirements, including working with SFDC objects, fields, and APIs 
• Manage and automate workflows within Jira using JQL and Jira APIs 
• Develop scripts in Python and Google Apps Script for automation and data processing tasks 
• Use 3rd party self-serve solutions to easily build new solutions aiming to optimize the customer operations lifecycle (like Tray.io) 
• Use Google Workspace and its APIs to build integrated solutions 
• Work with the Google Cloud Platform to deploy and manage applications and data 
• Implement and manage integrations with Slack and other communication platforms 
• Document technical specifications, development processes, and operational procedures 
• Participate in the software development lifecycle, including planning, development, testing, and deployment 
• Communicate effectively with multiple teams to gather requirements, provide updates, and resolve issues 

• 2+ years of software development experience   
• Proficiency in SQL, with experience using BigQuery SQL 
• Solid understanding of HTML, JavaScript, and HTTP request methods 
• Hands-on experience working with various APIs (preferably Salesforce, Jira, Google, Slack, AI tools) 
• Familiarity with business intelligence (BI) tools such as Looker, Tableau, and Power BI 
• Strong troubleshooting skills 
• At least an Upper-Intermediate level of English 

WOULD BE A PLUS

• Basic knowledge of Python 
• Experience with Jira Plugin Development and Jira query language (JQL) 
• Understanding of OAuth 2.0 Authorization Framework 
• Familiarity with Kibana or similar monitoring/logging tools 

PERSONAL PROFILE

• High level of responsibility and ownership 
• Ability to work independently with minimal supervision 
• Capable of planning and making decisions, especially when working with multiple integrated systems 
• Proactive communicator who keeps stakeholders informed and engaged without needing prompts