Software Support & Client Success (SaaS)

We're looking to hire for our Client Success/Support team, who would work closely with our clients (via phone and e-mail) and assist them in using our follow up automation software.

Our software allows our customers to launch a variety of online marketing campaigns automated marketing sequences using Facebook and Google ads, and follow up campaigns using e-mail, text messages, etc.

Pay: Pay range is $14/hr. - $17/hr. Depending on Experience (part-time and full-time opportunities are available)

Additional Benefits:
Casual and friendly atmosphere. Gain experience and knowledge in the field.

Primary Responsibilities:

• Answer questions and help solve issues about the platform (customer service & support)
• Communicate directly with customers to answer questions and address issues through email, text message, live chat, video chat, and other channels.
• Assist to educate users on how to use our platform based on their specific needs
• Assist and make recommendations to clients in creating follow up campaigns (i.e: helping with text messages, email or voicemail scripts).
• Answer questions troubleshoot and lookup data for clients via Facebook Ads Manager and Google Adwords.

Requirements:

-You have excellent computer skills (must be really tech-savvy)
-Excellent customer service and people skills
-Excellent organization and project management skills
-You are described as decisive, collaborative, flexible, accommodating, supportive, able to prioritize quickly, and not easily flustered.
-Have some knowledge and entry-level skills to marketing and sales (to better assist and advise clients).
-Experience with Word, Excel, and Outlook recommended.
-Possess excellent written and verbal communication and customer service skills.
-You possess creativity, flexibility, variety, and growth potential.
-You are detail orientated and are able to follow instructions accurately.
-You must be flexible, a fast learner, enthusiastic, and adaptable.
-You must be very familiar with Facebook, Instagram and other social media channels are a PLUS (avid user, understand the basics, and more!)
-You must have excellent writing skills.
-If this job sounds like something you'd love to do every day, we definitely want to hear from you.

HUGE PLUS If you have any experience in the Digital Marketing industry (i.e supporting or performing tasks related to CRMs, Marketing Automation software, Social Media, Facebook, E-mail Marketing, etc)

Apply online using the link below telling us about yourself and why you want to work at LinkU. We look forward to hearing from you!

Full-time and Part-time opportunities available!