Soho Friends Membership Manager, Downtown LA

The Role…

The Soho Friends Membership Manager, Downtown LA is responsible for directly growing the Soho Friends membership and curating a creative and innovation community within our LA Soho Warehouse Region. You serve as a direct face to face contact within Soho House spaces to ensure members are reaping the benefits of membership while maintaining a vibrant, buzzy environment. You proactively secure opportunities to partner with members in fun and interesting way and take time to be present in the Studios whether that’s meeting members, talking to guests, or partnering with Soho House Operations.

Main Duties…

Membership – 70%

• Discover and build relationships with creative businesses in the area to build membership base and be a source for events, collabs etc
• Create events for local creative businesses/industry experts to come check out the space to drive new membership
• Proactively network and recruit to grow membership
• Partner with House & Works memberships teams to spread the word about Soho Friends
• Create and maintain Soho Friends committee and content ambassadors; driving them to reach their targets
• Host a monthly Soho Friends mixer at our Studio
• Maintain a list of interesting members – those with potential to collaborate with and with interesting networks we could tap into
• Prioritize building a space that is fun, creative, and innovative
• Partner with all key stakeholders to support member experience: operations, F&B, membership, hosts, GMs
• Host and deliver events that are aimed at driving new membership
• Maintain positive attentiveness to service, responding positively to guest’s needs and ensuring timely resolution to issues
• Solicit member feedback and sharing that feedback with operations on service, food, events, atmosphere etc
• Work with the House events team and the Events Coordinator to deliver a fun, creative and imaginative events plan. Put forward suggestions, look for opportunities and put the events and membership team in touch with new members and suggested collabs
• Work with the operations team to organize requirements for the events and help host (where applicable)

Studios and Events – 20%

• Prioritize building a space that is fun, creative, and innovative
• Partner with all key stakeholders to support member experience: operations, F&B, membership, hosts, GMs
• Host and deliver events that are aimed at driving new membership
• Maintain positive attentiveness to service, responding positively to guest’s needs and ensuring timely resolution to issues
• Solicit member feedback and sharing that feedback with operations on service, food, events, atmosphere etc
• Work with the House events team and the Events Coordinator to deliver a fun, creative and imaginative events plan. Put forward suggestions, look for opportunities and put the events and membership team in touch with new members and suggested collabs
• Work with the operations team to organize requirements for the events and help host (where applicable)

Content and Communication – 10%

• Consistently ideate fresh and lively content opportunity (on-site and social)
• Identify members who can become content creators and posters for Soho Friends
• Photograph all events, or organizing a photographer/videographer (Who should be members) if the size of the event requires
• Partner with our copy team to develop communications for Soho Friends
• Liaise with GM, operations, and membership team to agree content for the emails
• Develop on site collateral to support Soho Friends eg. posters, bill cards etc
• Create monthly posters to put up in their sites highlighting events and pop ups

Requirements

• 2+ years’ experience within events, membership, and collaborative spaces
• Self-starter with a passion for Soho House core ethos.
• Microsoft Office Suite and CRM Familiarity (Salesforce a plus)
• Passion for Project Management and organizing

Other things to consider…

• An essential part of the job is being available on a flexible schedule and being willing to work outside “office hours”. For example, nights, weekends, and holidays (as needed and when applicable). This may or may not be required on a regular basis but is mandatory when needed.

Benefits

We have the perks…

Soho House offers competitive compensation packages that feature global benefits and perks. We pride ourselves on our training to development options for the technical and managerial skills necessary to grow a career.

The Basics:

• Medical, Dental, Vision Health Care Coverage
• Soho House Membership
• 401K with a company match
• Paid Time Off (Sick Days + Vacation Days)
• Pet Insurance
• Brand Discounts at Cowshed Spa, Soho Home & Restaurants
• Parental Leave (12-26 weeks, pending tenure)

The Extras:

• Soho Impact: Making positive change through mentoring, apprenticeship, outreach & sustainability
• Learning & Development: An extensive range of courses are available for all
• Cookhouse & House Tonic: Business Focused trips, trainings, and events available for all
• Team Events: Events to build relationships at work (Fitness class, Cinema Screenings and more)