Solutions Engineer

Who We Are:

Hi! We’re Carbyne and we are on a mission to help emergency call centers save lives every day. As the leader in emergency collaboration technologies, we’re building a platform that brings game-changing capabilities to people in crisis, such as live video, instant chat, and location tracking. Our platform unifies the flow of life-saving information to emergency call centers, so they can handle emergencies faster than ever, and get to the right people, in the right place, at the right time. We currently provide services to over 400 million people in over eight countries worldwide and partner with Google, Cisco, Amazon, and Microsoft to deliver life-saving technologies. Want to join our mission-driven team? Read on.

Headquarters: New York City, New York

Current Headcount: 180 People and counting….

Carbyne Website

Carbyne Corporate Video

New-Orleans Video

Carbyne APEX Launch in RioCOG

About the role:

We're searching for a Solution Engineer to join our Global Operations team and perform network engineering for our clients: national first responders systems (911) and government sectors worldwide. In this role, you will be a part of the integration and implementation process for our innovative public safety products in various deployment schemes and ensure that our customers receive the highest level of service 24/7.

Note:

( All resumes must be submitted in English.)

Requirements

• At least 3-5 years of experience as a Solution Engineer or equivalent, within critical-service industries (i.e. with high SLAs)
• Must speak fluent English and Spanish
• Experience with AWS VPC, Transit Gateway and Direct Connect
• Experience in planning, designing, implementing and operating an Enterprise IT network environment and data centers network (LLD)
• Hands-on configuration and operational knowledge of Fortinet Firewalls, Cisco switches, and routers, etc.
• Experience in building and designing rack/cabinet/cage construction
• Experience with WAN, LAN, BGP, OSPF, MPLS, IPv4 / v6, etc
• The ability to perform production system and home system upgrades and carry out debug sessions independently to a mission-critical live system
• Outstanding analytical thinker and problem solver, comfortable working in data analytics and able to resolve complex problems independently.
• Ability to work in a high activity/fast-paced environment with the ability to handle ambiguity, juggle many tasks at once, and quickly shift from one situation or task to another
• Ability to travel when necessary
• Ability to document, diagram and present information, with experience in Visio/Draw.io

Bonus Points:

• Experience working with public safety customers
• Experience with Esinet
• AWS solution architect certification
• SD-WAN planning, design, implementation, and operations experience
• Cisco, AWS, Palo Alto, Checkpoint and VMware certifications
• AudioCodes Mediant Gateway certification (M2K, T1, CAMA, SIP, etc.)
• Knowledge of and experience in network monitoring and optimization tools
• Ability to generate and maintain deployment procedures, best practices, and guidance
• Knowledge in SIP, including VoIP technologies

Benefits

• Major medical expenses plan and life insurance coverage
• Psychological assistance for you and your family members 24/7
• Lunch stipend
• Savings fund
• Options plan
• Internet and cell phone reimbursement
• Office is closed between Christmas and New Year
• Paid Parental Leave
• 13 Paid holidays
• Special bonuses- Christmas bonus, Vacation bonus, and vacation premium bonus
• An annual budget for learning and development

Our Promise

Carbyne believes that every person has a right to equal employment opportunities without discrimination due to race, ancestry, place of origin, color, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, disability, pardoned record of offences, or any other basis protected by applicable law. We also strive for a healthy and safe workplace and strictly prohibit harassment of any kind.

Note: We’re unable to sponsor employment visas at this time.