Included Health
Solutions Engineer
We're seeking a Solutions Engineer to join our growing Solutions Engineering team. At Included Health, Solutions Engineers are:
1. The technical leads for launching new Included Health services and ensuring customers’ success on the Included Health platform
2. Experts in seeing around corners, rapidly identifying and resolving customer enablement challenges before they degrade Included Health services
In this role, a passion for working with customers and taking SaaS solutions to their fullest potential is essential. From monitoring performance, to debugging and troubleshooting data operations, you are the resident expert for customers’ technical needs. A keen eye for gaps in tooling and data quality issues will ensure high quality services. In your pursuit of new capabilities to close functional gaps and mitigate service limitations, you are the technical advocate for Included Health’s customers.
Responsibilities
- Lead the technical delivery of Included Health services for new and existing customers
- Assure the quality of newly provisioned Included Health services and data collections
- Leverage SaaS expertise to assist Client Launch Managers and Client Success Managers in the planning of technical milestones for concurrent customer implementation projects
- Identify technical dependencies, data dependencies, and roadblocks to mitigate risks and ensure the successful completion of customer implementation projects
- Champion high quality data within Included Health, with Included Health customers, and with Included Health partners via the rigorous identification of data quality issues and gaps
Requirements
- Experience with delivering SaaS solutions in complex environments; those with competing priorities and conflicting demands
- 2+ years of relevant experience in software development, SaaS delivery, professional services, or technical consulting
- Genuine enthusiasm for working directly with customers; effective customer-facing communication skills
- Ability to produce new back office tooling and support tooling throughout multiple phases of enhancement; solution delivery on salesforce or AWS is an advantage
- Hands-on experience with programming languages (Python, APEX), database technologies, and ETL solutions
- Experience in full web technology stack (HTTP, HTML, JavaScript, CSS, Web Services)
- Experience working in health technology or the healthcare industry
- Established pattern of success when working from home
- B.S. or M.S. in Computer Science or equivalent degree or experience
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About Included Health
Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included. Learn more at includedhealth.com.
Included Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Included Health considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.
Included Health builds integrated virtual care and navigation solutions to improve healthcare accessibility and quality. Our focus is on delivering high-quality care for every individual, addressing barriers that exist in traditional healthcare systems. We serve communities by ensuring that excellent healthcare is within reach for all.
- Employees
- 500+ employees
- Industry
- Pharmaceuticals
Solutions Engineer