Solutions Engineer

Introduction

Are you searching for an opportunity to play a key role in driving the dramatic growth of a highly successful software company?

We at FWI and Poppulo have come together to create the market’s most comprehensive omnichannel employee communications platform with unmatched personalization, measurement capabilities, and class-leading space management solution. For the first time, organizations can instantly connect with every employee -- both disconnected and connected -- wherever they work, through a single omnichannel platform.

The combined business currently serves 6,000+ customers, connecting with and serving content to over 35 million employees in more than 80 countries.

We know there’s no such thing as a “perfect" candidate - we’re all a work in progress and are growing new skills and capabilities all the time. We encourage you to apply for a position with FWI|Poppulo even if you don’t meet 100% of the requirements. We believe in fostering an environment where there is a diversity of perspectives, in hopes that we can all thrive.

The Opportunity 

FWI|Poppulo is looking for a motivated Solutions Engineer to help our large enterprise customers integrate with and get the most out of Poppulo’s Internal Communications platform. This is a mid-senior level role, reporting to the Snr. Manager, Technical Services. A hands-on technical implementation and development role requiring strong coding skills, analysis, and customer service, as well as good project & time management skills. 

Poppulo's Technical Services department is a customer-facing technical development & implementation team, focusing on supporting customers during the provisioning, implementation, and integration phases of our world-class enterprise-level SaaS (Software as a Service) platform. The successful candidate will leverage existing experience in a development discipline and will be the key resource in analysing, understanding, re-designing, and re-developing our current API integrations, and migrating them to cloud infra (AWS & Kubernetes). This is a fantastic opportunity for an experienced developer to put their stamp on a young and exciting team, while mentoring junior developers. 

The candidate will be also contribute to the pre-sales process, working with the sales teams and customers, to scope, design and develop integration solutions as part of our Professional Services offerings. 

This is a permanent full-time position based in Cork, Ireland with the option to be remote(full-time/hybrid). 

Key Responsibilities: 

• Become the technical subject-matter expert for how Poppulo’s products and services solve customer demands 
• Investigate, architect, and build new logic and flows that integrate our product with customers internal data systems (Workday, Azure, SharePoint, GCP, HRIS) 
• Deep dive into our current API integrations, improve, change, and make more efficient so we can configure and deploy integrations quicker to improve the customer TTV (Time-to-Value) 
• Contribute to enhancing the team's proficiency through Runbooks, Knowledge Base Articles, FAQs, and internal workshops 
• Support Poppulo clients during the sales cycle to help them understand how our API solutions meet their key business and technical requirements 
• Leverage your technical skills to build engineering excellence within the team that promotes and implements engineering best practices 
• Contribute to services strategy, API governance, standards, and technological evaluations to drive our strategic goals 
• Document customer requirements and translate them into solution designs 
• Act as a point of escalation for major customer incidents 

Candidate Expertise Required: 

• 5+ years' experience in a comparable role (Software Developer, B2B API Integrations or Solutions Engineering role) 
• Experience working within Customer Success, Implementation, Pre-Sales, Technology, or Solution Eng roles 
• Proficiency in at least two or more software languages (e.g. Python, Java, Ruby, etc.) with respect to designing, coding, testing, and software delivery 
• Technical background with hands-on experience in JSON, XML, RESTful API and API integrations 
• Solid technical background, with good understanding and working knowledge of AWS and Kubernetes 

The ideal candidate may also have: 

• Experience producing and extending solutions, technical specifications and related documentation 
• Proven ability to understand, re-design and re-develop API integrations 
• Proven ability in mentoring junior developers 
• Be able to work independently 
• You will need excellent planning and organizing skills 
• Proven ability in delivering projects in strict timelines 

Who We Are

We are a values-driven organization that encourages our employees to bring their authentic selves to work every day and empowers everyone to make a tangible impact on our products, clients and culture. We offer a dynamic environment with driven, fun and flexible individuals, who thrive on challenge and responsibility. This is an opportunity to contribute to our culture and join a company that’s on the move.

Named a Great Place to Work in 2015, 2016, 2017, 2018, 2019, 2020 and 2021 , we are one of the fastest growing technology companies in Ireland with additional offices in the US and the UK.

This is an opportunity to contribute to our culture and join a company that’s on the move. We live the FWI|Poppulo company values each day and they are key to everything we do.

“Bring Your Best Self”, “See It”, “Own It”, “Solve It”, and “Better Together”

FWI|Poppulo is an equal opportunity employer.

We disclose your personal information to our private equity sponsor, Vista Equity Partners, and its affiliates, including Vista Consulting Group (collectively, “Vista”), for administration, research, database development, workforce analytics and business operation purposes, in line with the terms of this Privacy Policy. Vista processes and shares your personal information with its affiliates, including other Vista portfolio companies, on the basis of its legitimate interests in managing, administering and improving its business and overseeing the recruitment process and, if applicable, your employment relationship with Four Winds Interactive LLC. If you have consented to us doing so, we also share your personal information with other Vista portfolio companies for the purpose of being considered for other job opportunities in the pooling system, both inside and outside the EEA. Please find a full list of all Vista portfolio companies at: https://www.vistaequitypartners.com/companies/ and Vista’s privacy policy at https://www.vistaequitypartners.com/privacy/. Where this requires us to transfer your personal information outside of the EEA, please refer to the FWI Privacy Policy for further details on cross-border transfers. In connection with the recruitment process, your personal data may be transferred outside of the EEA to iCIMS and/or Greenhouse, Hirebridge, LLC and Criteria Corp., which provide applicant tracking and evaluation services. Hirebridge, LLC and Criteria Corp. have agreed to comply with the EU Standard Contractual Clauses to ensure that your personal information is adequately protected whilst outside of the EEA.