Noibu

Solutions Engineer (Pre-Sales)

Ottawa, Canada

Full-Time

CAD $90,000 – CAD $120,000 per year

TLDR

Embedded in the sales cycle, lead real discovery, map merchant stacks, and translate technical details into measurable business outcomes while shaping SE playbooks.

Noibu is the leading ecommerce analytics & monitoring platform, purpose-built to help retailers protect and grow online revenue. By unifying site monitoring, experience analytics, and conversion growth opportunities in a single pane of glass, Noibu captures the most important end-to-end shopping data, without the complexity of traditional analytics tools. Noibu surfaces critical site errors, performance issues, and customer journey friction that block conversions, then ties every insight directly to business impact, session replays, and full technical context. This makes it easy for ecommerce teams to understand why things are happening and what to prioritize, without dedicated analytics headcount. The result: faster decisions, better collaboration across teams, optimized customer experiences, and revenue growth. Learn more about Noibu at www.noibu.com. Noibu is entering a new phase of growth, and we're looking for a Solutions Engineer to help us win. You'll be embedded in the sales cycle - working directly with AEs to understand a merchant's ecommerce goals, uncover where they're leaving conversion on the table, and show them - concretely - how Noibu gives them the visibility and tools to do something about it. This isn't a demo-and-disappear role. You'll do real discovery: understand how a merchant's site is built, how their teams operate, where they're flying blind. You'll map their stack, speak credibly to their developers, and connect the technical dots between how Noibu is implemented and the business outcomes it drives. You'll also help shape the tools, content, and playbooks that make our whole SE motion sharper. What you'll be doing:

Partner with AEs on mid-market opportunities to run deep discovery across technical and commercial stakeholders - understanding a merchant's ecommerce architecture, team workflows, and where gaps in visibility are costing them conversion and development time

Deliver compelling, tailored demos and POCs that connect Noibu's full platform to what actually matters to the merchant: conversion rate, site reliability, and revenue

Field and resolve technical objections with authority

Build proof-of-concepts and custom demo environments that reflect a prospect's real stack and use cases, showing how Noibu consolidates visibility across product, engineering, UX, and CX teams in one place

Work through customer technical requirements and translate them into clear POC success criteria

Capture structured product feedback from the field and surface it to Product and Engineering with clear use cases and merchant context

Contribute to SE enablement - demo assets, objection-handling guides, competitive talking points, and repeatable playbooks for the deals you're seeing

What you've done before:

Demonstrated technical products to a range of audiences - from a developer validating implementation details to a VP of eCommerce making a platform decision - and held your own in both conversations

Built or advised on technical integrations. Experience in ecommerce or with ecommerce platforms like Shopify, Salesforce Commerce Cloud, Magento are a plus!

Strong hands-on technical background - comfortable with JavaScript and web development, familiar with how tag managers, CDNs, and third-party scripts interact on a page, and able to read a stack trace or dig into a network request to understand what's happening

High emotional intelligence - you read the room, build trust fast, and can handle a skeptical engineering lead and a motivated business stakeholder in the same call without losing either

Excellent communicator - comfortable going from a technical architecture conversation with a developer to a conversion strategy conversation with a director, and knowing which register you're in without having to think about it

Proactive and scrappy by nature - you don't wait for the perfect process to exist before moving. You figure it out, build what you need, and raise the flag when something isn't working. Startup experience is a plus, and that mindset is a must

Tech-forward in how you work - you're not just comfortable with new tools, you actively seek them out. You tinker, you test, you build. If there's an AI tool that makes you sharper or faster in the role, you'll find it before anyone tells you to

Why should you consider Noibu?

🦄 We’re working to be Ottawa’s next Unicorn

Noibu is going to impact billions of shoppers. By joining our small team on the ground floor, you have the opportunity to do something amazing with us and grow more than you even realize is possible.

🕰️ Unlimited Time Off & Flexible Working Style

In addition to unlimited time off, we enforce an annual minimum of 3 weeks for all employees and have a company-wide holiday shutdown yearly. Our flexible working style means you get to choose the hours that work best for you.

🦷 Benefits from Day 1

Imagine waiting 3 months into your new job to go to the dentist. Never at Noibu. We hired you. We believe in you, and everyone gets access to all benefits, perks, and allowances from their first day with us 🤝

🎉 Fun & Engagement

Many companies preach having fun, but we seriously do walk the walk. Think things like Monthly Company-Wide & Team-Specific Socials, frequent post-work Happy Hours, and an annual Holiday Party 🎄

...Plus much, much more.

If you have experience close to what we outlined but think you might be missing a few things, apply anyway! 🚀 What’s the worst that could happen? Noibu looks for people with exceptional potential, and we know that this takes many forms.

At Noibu, we’re committed to building an environment where every team member feels included, supported, and valued for who they are. We’re proud to be an equal opportunity employer and believe that diverse perspectives fuel better ideas, stronger teams, and a better product.

Benefits

Flexible Work Hours

Unlimited Time Off & Flexible Working Style

benefits from day 1

everyone gets access to all benefits, perks, and allowances from their first day with us

Paid Time Off

annual minimum of 3 weeks for all employees

Noibu

Noibu builds an ecommerce monitoring and experience analytics platform designed to protect and enhance online revenue for retailers. Our solution empowers global brands to recover lost sales and improve customer experiences. We focus on guiding customers through the entire lifecycle—from onboarding to adoption and retention—ensuring they become champions of our product.

Founded: Founded 2017
Employees: 51-200 employees
Industry: Internet Software & Services

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Solutions Engineer

Solutions Engineer (Pre-Sales)

TLDR

Benefits

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