South Coogee — Mental Health Support Worker – Complex Care

Sydney Health & Care Services (SHCS) is growing across Greater Sydney. We're looking for reliable Community Support Workers who can support participants living with mental health challenges — including complex behaviours and dual diagnosis (drug & alcohol) in South Coogee

Details of participants:

1) Mature Male participant with active Alcohol and Drug Abuse, physical aggression and suicidal ideation behaviours.

Supports: (Male or female support worker)

Shifts:

Monday to Sunday 9am to 12pm

2) Male participant with diagnosed with schizophrenia and has a history of medication non-compliance.

History of alcohol use prior to hospital admission, alcohol dependency - does drink but has not been flagged as a significant concern

Heavy smoker and smokes in presence of support workers at home

Very disorganised and occasional delusional thoughts

Shifts:

Monday to Sunday 7.30am to 10.30am, 4.30pm to 7.30pm - assistance with daily living activities

CP supports: Monday, Wednesday, Thursday and Saturday - 1pm to 3pm

3) Mature Female participant needing transportation and community participation support

Saturday & Sunday 9am to 11am and 2pm to 4pm 

Key Responsibilities of this role:

• Experience supporting people with complex needs, ABI, and/or mental health
• Supervision and prompting of medication administration
• Strong emotional regulation and calm communication style
• Use validation, reassurance, and redirection during distress
• Respect choice and control, including refusal of support
• Follow Behaviour Support Plans and safety protocols
• Maintain accurate, objective documentation
• Personal care and manual handling when necessary
• Assistance with hygiene, cleaning, and bedding

Essential requirements of this role:

• A reliable car with comprehensive insurance (mandatory), Australian driver's licence, and willingness to travel across Sydney
• Proven reliability, professionalism, and excellent communication
• Minimum 6 months experience in mental health, disability support, or community services (or Certificate IV in Mental Health)
• Calm under pressure; strong judgment and boundaries
• Smartphone literacy for rostering and documentation
• NDIS Worker Screening Check

• Working With Children Check (NSW)
• First Aid & CPR
• Police Check
• Unrestricted work rights in Australia

Why join SHCS

• Consistent shifts with a supportive team and on-the-ground coaching
• Pathway to part-time employment after consistent performance
• Paid training and upskilling in behaviour support and mental health
• Competitive Award pay with penalties and allowances, plus KM reimbursement
• Meaningful work where your reliability genuinely changes lives