Sportsbook Supervisor, Meadowlands Racetrack

ABOUT FANDUEL GROUP

FanDuel Group is a world-class team of brands and products all built with one goal in mind — to give fans new and innovative ways to interact with their favorite games, sports, teams, and leagues. That’s no easy task, which is why we’re so dedicated to building a winning team. And make no mistake, we are here to win, but we believe in winning right. That means we’ll never compromise when it comes to looking out for our teammates. From our many opportunities for professional development to our generous insurance and paid leave policies, we’re committed to making sure our employees get as much out of FanDuel as we ask them to give.

FanDuel Group is based in New York, with offices in California, New Jersey, Georgia, Florida, Oregon and Scotland. Our brands include:

• FanDuel — A game-changing real-money fantasy sports app
• FanDuel Sportsbook — America’s #1 sports betting app
• TVG — The best-in-class horse racing TV/media network and betting platform
• FanDuel Racing — A horse racing app built for the average sports fan
• FanDuel Casino & Betfair Casino — Fan-favorite online casino apps
• FOXBet — A world-class betting platform and affiliate of FanDuel Group
• PokerStars — The premier online poker product and affiliate of FanDuel Group

THE POSITION 
Our roster has an opening with your name on it

The Sportsbook Supervisor is responsible for the operations of a specific area of the Sportsbook during assigned shift including but not limited to approving or denying wagers from customers, providing customer service, and ensuring compliance with state and federal regulations. This role is a direct hire for the Meadowlands Racetrack.

THE GAME PLAN
Everyone on our team has a part to play

• Supervises Sportsbook cashiers; ensures all transactions are performed according to Company policies as well as state and federal regulations
• Monitors all monies being wagered
• Approves or denies wagers from guests in conjunction with the Risk and Trading team
• Conducts sweeps/bankroll increases on cashier drawers as necessary
• Monitors performance, conducts basic maintenance, and customer experience on kiosks
• Handles escalated guest disputes in the Sportsbook
• Reports issues and discrepancies to management immediately
• Advises management of any operational concerns
• Assists with training, developing, measuring performance, disciplining, and/or scheduling department staff, as assigned
• Enforces Company’s Standard Operating Procedures
• Maintains high visibility throughout the Sportsbook
• Provides outstanding customer service in a timely manner to both guests and fellow employees
• Performs other duties as assigned

THE STATS
What we're looking for in our next teammate

To perform this job successfully, an individual must be able to perform each essential duty satisfactory.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High School Diploma and/or Associate’s Degree and/or Bachelor’s Degree with strong mathematical skill set.
• Must be at least 21 years of age
• Minimum of 1 year of experience with cash handling and sportsbook betting experience preferred 
• Previous supervisory experience preferred
• At least 1 year of ticket writer/cashier experience preferred
• Strong collaboration and project management skills
• Excellent written and verbal communication skills
• Ability to thrive in a fast-paced, team-oriented environment\Experience in sports or online gaming highly desired
• Exceptional interpersonal skills in dealing with employees and customer
• Math skills and counting skills required
• Must be authorized to work in the United States.
• Must have or be able to obtain a NJ gaming license and satisfy all regulatory requirements.
• Must be able to obtain a NJ racing license.
• Must be able to pass background suitability investigation.
• Must be able to pass initial drug screening.
• Must be able to stand up for eight hours a day.

THE CONTRACT 
We treat our team right

Competitive compensation is just the beginning. As part of our team, you can expect:

• An exciting and fun environment committed to driving real growth
• Opportunities to build really cool products that fans love
• Mentorship and professional development resources to help you refine your game
• Flexible vacation allowance to let you refuel
• Hall of Fame benefit programs and platforms

FanDuel Group is an equal opportunities employer. Diversity and inclusion in FanDuel means that we respect and value everyone as individuals. We don't tolerate bias, judgement or harassment.  Our focus is on developing employees so that they reach their full potential.