Jobgether
Sr Customer Quality Engineer
TLDR
Lead customer quality programs across aerospace, defense, and marine accounts as a liaison between customers and internal teams, driving strategic improvements with high visibility and ownership.
Accountabilities
- Act as the primary quality representative for a portfolio of key customers, ensuring all customer quality requirements and expectations are met.
- Review customer contracts and quality requirements, including performance targets, complaint management expectations, certification requirements, and first article inspection processes.
- Communicate customer-specific quality expectations across internal teams and manufacturing sites through training, guidance, and ongoing collaboration.
- Monitor and evaluate customer quality performance metrics, including complaints, defect rates, response times, and corrective action effectiveness.
- Lead customer scorecard reviews and contribute to strategic improvement plans aimed at enhancing overall customer satisfaction.
- Develop and maintain customer-specific quality improvement initiatives, driving systematic and sustainable performance enhancements.
- Champion Voice of the Customer programs and collaborate with cross-functional teams to address customer concerns and improve the customer experience.
- Support manufacturing sites and distribution centers in problem-solving activities, ensuring timely and effective resolution of quality issues.
- Manage escalated customer quality events, formal improvement programs, audits, and corrective action follow-up activities.
- Analyze internal and external quality data to identify trends, risks, and opportunities for continuous improvement.
- Coordinate customer audits and oversee the resolution of non-conformances to ensure successful closure and compliance.
- Bachelor’s degree in Engineering, Quality, Business, or a related technical field.
- Minimum 5 years of experience in quality management, quality engineering, or a related discipline.
- At least 3 years of experience working directly with manufacturing operations and production environments.
- Proven experience leading quality improvement initiatives and driving measurable performance enhancements.
- Strong knowledge of quality methodologies, including PPAP, corrective actions, problem-solving techniques, quality systems, customer-specific requirements, and Lean practices.
- Experience supporting customer audits, complaint resolution processes, and continuous improvement programs.
- Understanding of aerospace, defense, and marine industry quality standards is highly desirable.
- Strong analytical, organizational, and project management capabilities.
- Excellent verbal and written communication skills, with the ability to influence stakeholders across multiple functions.
- Ability to travel approximately 25%–50% as required.
- Experience working within complex global organizations is considered an advantage.
- Competitive base salary ranging from $93,500 to $140,300, depending on experience, qualifications, and location.
- Performance-based incentive opportunities in addition to base compensation.
- Comprehensive healthcare coverage, including medical, disability, and life insurance.
- 401(k) retirement savings plan.
- Employee stock purchase program.
- Generous paid time off and holiday benefits.
- Access to additional voluntary benefit programs.
- Fully remote work arrangement with flexibility and autonomy.
- Opportunity to work on impactful projects supporting highly regulated and innovative industries.
- Collaborative, inclusive, and growth-oriented work environment.
Requirements
Benefits
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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Benefits
Health Insurance
Comprehensive healthcare coverage, including medical, disability, and life insurance.
Retirement plan
401(k) retirement savings plan.
Paid Time Off
Generous paid time off and holiday benefits.
Remote-Friendly
Fully remote work arrangement with flexibility and autonomy.
Stock Options
Employee stock purchase program.
Jobgether runs the largest remote job platform, effectively linking job seekers with over 200,000 flexible and remote opportunities that match their unique skills and preferences. Our focus is on enhancing the hiring process, ensuring efficiency while prioritizing the candidate experience, particularly in the growing health and wellness sector.
- Founded
- Founded 2020
- Employees
- 11-50 employees
- Industry
- Professional Services
Quality Engineer