Jobgether
Sr. Relationship Manager
TLDR
High-impact, client-facing role in payments/fintech managing strategic, high-value merchants and driving retention, growth, and optimized payment performance through data-driven insights.
Accountabilities:
- Manage and grow relationships with Tier 1 and high-value clients, ensuring long-term satisfaction and retention.
- Lead client onboarding, coordinating with internal teams to guarantee smooth implementation and successful go-live.
- Act as a strategic advisor by analyzing client performance data and recommending tailored solutions to reduce chargebacks and improve outcomes.
- Collaborate with technical and product teams to support integrations and resolve complex client challenges.
- Identify cross-sell and upsell opportunities to drive additional revenue growth within existing accounts.
- Lead strategic discussions with client stakeholders, ensuring alignment on goals and performance expectations.
- Serve as the voice of the client internally, sharing insights to improve product and service offerings.
- 5+ years of experience in relationship management or sales within the payments, cards, or fintech industry.
- Strong expertise in fraud prevention, dispute management, and high-risk merchant environments.
- Proven experience managing Tier 1 or enterprise-level clients with measurable success in retention and growth.
- Strong analytical mindset with the ability to interpret data and translate it into actionable client strategies.
- Excellent communication and stakeholder management skills, including experience engaging senior decision-makers.
- Structured, solution-oriented approach with strong problem-solving capabilities and attention to detail.
- Bachelor’s degree or equivalent professional experience preferred.
- Deep understanding of payment processing ecosystems, chargebacks, and transaction risk mitigation.
- Competitive compensation package aligned with experience and market standards
- Remote-first flexibility with minimal travel requirements (approximately 10–15% across Europe)
- Opportunity to work with international enterprise clients in a fast-growing fintech environment
- Career development opportunities within a scaling global organization
- Exposure to cutting-edge payment, fraud prevention, and dispute management technologies
- Collaborative, high-performance culture with strong cross-functional teamwork
- Dynamic and impactful role with direct influence on client success and revenue growth
Requirements:
Benefits:
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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Benefits
Remote-Friendly
Remote-first flexibility with minimal travel requirements (approximately 10–15% across Europe)
Jobgether runs the largest remote job platform, effectively linking job seekers with over 200,000 flexible and remote opportunities that match their unique skills and preferences. Our focus is on enhancing the hiring process, ensuring efficiency while prioritizing the candidate experience, particularly in the growing health and wellness sector.
- Founded
- Founded 2020
- Employees
- 11-50 employees
- Industry
- Professional Services
Senior Relationship Manager