Staff Augmentation Technician
TLDR
Provide Level II IT support and Break/Fix resolution onsite at client locations in Denver while contributing to a team-focused and innovative IT consulting environment.
We are Sourcepass, an IT consulting company (MSP) with a rich history of providing network support and innovative solutions since 2001. Our expertise spans IT services, cloud computing, and security, that tailor the right technologies to specific industries and business strategies. Sourcepass aims to be different. It is owned and operated by technology, security, and managed services experts who are passionate about delivering an IT experience that clients love.
Sourcepass has acquired and continues to acquire companies across all avenues of technology bringing more than 40 years of expertise to all of our service areas.
Today, Sourcepass comprises over six hundred employees serving more than two thousand clients across twenty unique vertical markets. And the best is yet to be.
Our achievements speak for themselves: named to the Inc. 2022 Best in Business list, honored with two 2023 Stevie® Awards, listed on CRN’s 2023 Solution Provider 500, and recognized in Gartner’s 2024 Magic Quadrant™. Most recently, we were awarded PAX8's 2024 Partner of the Year and designated as Microsoft CoPilot MVP. We take pride in these accolades and continue to push boundaries in the IT consulting industry.
Join us and be part of our journey toward even greater accomplishments.
POSITION SUMMARY
You will be providing Level II IT Support and Break/Fix resolution from our client's location. You need patience and the ability to ask the right questions that uncover details critical to the resolution of issues. You would be onsite at our clients location in Denver 5 days per week. This position reports to the Director of Service. The salary for this position is $60,000+ (negotiable based on experience).
RESPONSIBILITIES
- Arrives to work on time and ready to take action. (Remote or on-site)
- Motivated to resolve issues efficiently
- A desire to improve skillset by earning industry certifications (We pay for them!)
- Good communicator
- Top-Notch troubleshooting skills
- Follows documentation and offers suggestions for improvements
- Takes ownership of issues
- Ability to manage multiple priorities and follow through on projects to completion
- Likes to have fun and laugh with a great team
DESIRED SKILLSET / EXPERIENCE
- 3-5 years of work experience providing technical support
- Proficiency with all current Windows operating systems mandatory, Apple desirable
- Server 2008-2019 Experience preferred
- Active Directory
- O365 Administration and Troubleshooting
- Mobile Device Management – MDM
- SonicWall Firewall Experience preferred
- Basic understanding of networking concepts such as Routing/Switching/VLAN’s
- VMware experience is a plus
- Azure experience is a plus
CompTIA A+ and Network+ will be required within 1 year of hire.
Microsoft, Apple, SonicWall, Cisco, and other IT vendor certifications desirable.
Sourcepass participates in the E-Verify program. As required by federal law, employees must complete an Employment Eligibility Verification (Form I-9) upon hire. Through the E-Verify program, Sourcepass will verify the identity and employment eligibility of all individuals hired to work in the United States
Benefits
Education Stipend
A desire to improve skillset by earning industry certifications (We pay for them!)
Sourcepass delivers exceptional IT and security services, prioritizing customer experience as the cornerstone of their operations. Targeting businesses seeking reliable tech solutions, they distinguish themselves through a commitment to customer empathy, rapid execution, and continuous innovation, cultivating an environment where both clients and employees thrive.