Station Operations Manager (Cold Chain)

Ensure sufficient capacity for parcel collection and delivery

Drive high SLA performance and timeslot adherence

Minimise product damages and defrosting incidents

Manage operating costs in line with budget targets (~$350K/month)

Monitor financial and operational performance metrics

Implement cost optimisation initiatives

Ensure adherence to operational SOPs across processes, equipment, and facilities

Maintain compliance with cold chain handling standards

Drive consistency in execution across the station

Identify and lead continuous improvement initiatives (Lean, Kaizen, Six Sigma)

Optimise workflows to enhance efficiency and productivity

Drive operational innovation and scalability

Lead and develop a team of ~20 staff (supervisors, drivers, sorters)

Set performance goals and drive accountability across the team

Act as the primary communication channel for policies and updates

Work hands-on with the team on the ground to resolve issues and remove barriers

3–5 years of experience in logistics, distribution, or cold chain operations

Proven experience managing teams of 10+ employees

Strong analytical and problem-solving skills with data-driven decision-making

Experience in Lean, Kaizen, or Six Sigma methodologies (preferred)

Ability to thrive in a fast-paced, high-pressure environment

Strong communication and stakeholder management skills

Bachelor’s Degree in Supply Chain, Operations, or related field

Lean Six Sigma Green Belt is an advantage