Store Leader (Store Manager)

#EnterTheGame - Activate, coming soon to London

Activate: What We Do 

Activate is redefining how the world plays across Canada, US, and beyond into the global market. We’re a technology company that fuses a game, a workout, and a party into one unforgettable experience. We believe play should move people - physically and socially. Behind every room, you’ll need your reflexes, wits, and a team to beat the challenges - it’s easy to start, hard to beat.

▶️ Press play on this video to see Activate in action (we promise it’s worth it). Follow @activategames on TikTok, Instagram, and Facebook to stay locked in.

Job Description 

Enter The Role

This isn’t a typical Store Leader role - because Activate isn’t a typical store. Ready to lead a team, energize customers, and make your work week interesting?

Reporting to the Regional Leader, you are responsible for the daily operations, troubleshooting technical and operational challenges, and managing the team to deliver an exceptional gaming experience. With high energy, laser-focused direction, and a drive to level up your team, you keep the action moving.

This job posting is for an existing vacancy. This is a full-time, permanent position at our London store located at 3198 Wonderland Road S, London, ON, N6L 1A1. 

Core Responsibilities

Store Operations 

• Oversee day to day operations including interpreting and communicating company expectations; must be flexible and available to address issues that may arise  
• Effective understanding of key performance indicators
• Help maintain brand consistency through positive customer experiences and local event involvement
• Participate in planning meetings to prepare and roll out various training and initiatives
• Perform regular general inspections of front desk and gaming areas
• Perform daily cleaning and maintenance duties in compliance with company standards
• Responsible for preventing security or safety concerns by adhering to outlined procedures, providing training to employees and identifying risks that may exist 
• Must be willing to work various shifts starting as early as 8 am and ending as late as 1 am 
  

Customer Relations 

• Create a lasting experience with in-store customers 
• Ensure customer satisfaction is a high priority and always top of mind
• Receive and communicate customer suggestions for business process improvement 

People Leadership 

• Scheduling duties, as required, to ensure peak periods are properly staffed 
• Leading in the hiring of new employees and creating a talent pipeline
• Managing performance of employees, including accountability coaching and development
• Training and development of new and current employees
• Address escalated concerns from customers and/or employees when necessary 

Maintenance and Inventory

• Oversee the day to day maintenance process flow required for the facility 
• Ensure scheduled maintenance is coordinated by the Team Lead as needed, audit Team Lead notes and logs to ensure accuracy
• Audit and own the inventory process flow, managed by the Team Lead for maintenance, merchandise, and vending products
• Provide regular updates to Regional Leader on facility issues
• Assess the gaps and identify the level of training required to enable employees to assess and/or carry out maintenance through coaching and practical experience
• Ensure team is aware of room maintenance and how that impacts operations and customer experience 

Qualifications

• Demonstrated leadership ability with 2 years of experience in a customer facing environment
• Demonstrated strengths in collaborative team environments
• Ability to foster strong relationships with customers and employees
• Excellent communication skills, including listening, and oral
• Proficient in the use of hand and power tools
• Proficient in Microsoft Office and related software
• Multitasking in both leading teams and operational performance
• Highly organized in managing competing priorities

Perks That Power Our People

• Competitive salary 
• Benefits (extended health, dental, vision, and employee assistance program)
• Group retirement plan with employer match (after eligibility period)
• Paid time off
• Ongoing learning and training with a focus on technology and innovation
• Free game play and employee discounts
• Fun and dynamic work environment
  
• Casual and comfortable dress code
  
• On-site parking

Successful completion of a criminal record check is a condition of employment for this position.   

Activate is an equal opportunity employer. All qualified applicants will receive consideration for employment. Activate is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs and activities. To request reasonable accommodation for a protected characteristic, contact hr@playactivate.com which is an email monitored for this purpose.

We thank all applicants for their interest, however, only those candidates selected for interviews will be contacted.