Store Operations Lead, Dark Stores

Get to Know the Team

At GrabMart , we're not just building the fastest-growing instant commerce platform — we're building a team that's passionate, driven, and full of energy. You'll be part of a dynamic team that believes in ownership, positivity, and growth. You will report to the Manager.

Get to Know the Role

The Store Operations Leader is responsible for managing the daily operations of dark stores supporting online grocery order fulfillment. This role owns operational excellence across multiple stores, ensuring high service levels, cost efficiency, inventory accuracy, and strong team performance while meeting key operational KPIs.

The Critical Tasks You Will Perform

• Lead end to end daily operations of dark stores, including picking, packing, dispatch, and last-mile handover
• Ensure compliance with operational SOPs, food safety, hygiene, and regulatory standards
• Maintain consistent execution of processes to meet customer delivery SLAs
• Manage workforce planning, shift scheduling, and productivity optimization
• Foster a culture of accountability, safety, and continuous improvement
• Ensure accurate inventory management, stock rotation (FIFO/FEFO), and cycle counts
• Coordinate with supply chain, procurement, and category teams to ensure optimal stock availability
• Minimize inventory loss, waste, and expiry
• Support new dark store launches, process rollouts, and operational pilots

What Essential Skills You Will Need

• Strong operational execution and problem-solving skills
• Analyze performance data, identify gaps, conduct root-cause analysis, and implement corrective actions
• Data-driven mindset with the ability to interpret dashboards and KPIs
• High ownership, resilience, and attention to detail
• Bachelor's degree in any major
• 5+ years of experience in conventional retail supermarket and/or mini-market operations (preferred)

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For At Grab

We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.