Strategic Account Manager - 1036
TLDR
Manage and grow relationships with Fortune 1000 customer accounts, driving retention, renewals, and revenue growth through proactive account management and collaboration.
Build and maintain strong relationships with assigned strategic accounts through regular customer engagement and account management activities.
Serve as a trusted advisor by understanding customer challenges and identifying solutions that align with their business needs.
Drive Account retention through assisting customers in delivering on their internal initiatives and desired business outcomes, leading to increases adoption, upsells through negotiations and renewals.
Identify and execute cross-sell and upsell opportunities to increase account revenue.
Establish customer-specific success goals and ensure successful onboarding experiences.
Monitor account health, customer engagement, and product adoption to ensure fast time-to-value and long-term satisfaction.
Resolve customer issues and collaborate with internal teams to deliver exceptional customer support.
Maintain a high level of activity while effectively managing multiple priorities in a results-driven environment.
Create compelling presentations and leverage data analysis to communicate value and recommendations to customers.
Bachelor's degree or equivalent relevant education and experience.
6+ years of experience in account management, customer success, sales, or related customer-facing roles, or as an HR practitioner or consultant that leveraged labor market data to drive business outcomes.
Experience managing strategic or enterprise-level accounts in a B2B environment.
Strong background in customer relationship management, account renewals, cross-selling, and upselling.
Experience with Talent Acquisition, recruiting, strategic workforce planning, HR or HR tech is preferred.
Advanced proficiency with spreadsheet, presentation.
Excellent communication, customer service, negotiation, analytical, and problem-solving skills.
Demonstrated ability to collaborate across teams and manage multiple priorities effectively.
Lightcast is a global leader in labor market insights with our headquarters located in Moscow, ID (US) and other offices in the United Kingdom, Europe, and India. We work with partners across six continents to help drive economic prosperity and mobility by providing the insights needed to build and develop our people, our institutions and companies, and our communities.
Lightcast is proud to be an equal opportunity workplace and does not discriminate on the basis of federally protected statuses. Lightcast has always been, and always will be, committed to diversity of thought and unique perspectives. We seek dynamic professionals from all backgrounds to join our teams, and we encourage our employees to bring their authentic, original, and best selves to work.
Emsi Burning Glass delivers comprehensive labor market analytics and economic insights through user-friendly web applications and tailored reports. Targeting higher education institutions and workforce development agencies, their solutions empower clients to navigate the job market landscape effectively and drive economic growth.
- Founded
- Founded 2000
- Employees
- 201-500 employees
- Industry
- Professional Services