Strategic Customer Success Manager
TLDR
Own end-to-end enterprise CS for high-value B2B SaaS accounts, lead QBRs, drive retention and expansion across multi-location portfolios, and build scalable playbooks.
- Own the full enterprise customer lifecycle, including onboarding, account planning, renewals, expansion identification, and ongoing health monitoring across strategic accounts
- Lead Quarterly Business Reviews (QBRs) and executive-level discussions to ensure alignment, value realization, and long-term partnership growth
- Build and execute account strategies that protect revenue (GRR) while driving expansion (NRR) across complex, multi-location customer portfolios
- Partner closely with Sales, Product, Support, and RevOps teams to resolve escalations and drive continuous improvement based on customer feedback
- Develop and refine scalable customer success playbooks that define how enterprise accounts are managed, supported, and expanded
- Monitor account health, risk signals, and usage trends to proactively mitigate churn and identify growth opportunities
- Coordinate cross-functional initiatives to streamline onboarding, optimize adoption, and improve customer outcomes
- 5+ years of experience managing enterprise or strategic B2B SaaS accounts, ideally involving multi-location or complex organizational structures
- Strong track record of driving retention, expansion, and measurable customer success outcomes across large accounts
- Proven ability to engage and influence executive stakeholders, including C-suite and senior operational leaders
- Experience managing full post-sale lifecycle activities including renewals, expansion strategy, and customer health tracking
- Strong commercial acumen with ability to balance customer advocacy and revenue growth objectives
- Excellent communication, presentation, and relationship-building skills in a high-stakes, fast-paced environment
- Ability to work cross-functionally and independently while managing competing priorities across complex accounts
- Experience with Customer Success or CRM tools such as HubSpot, Slack, Google Workspace, or similar platforms is a plus
- Prior experience contributing to or building customer success frameworks or onboarding processes is highly valued
- Competitive base salary with performance-based incentives and equity opportunities
- Fully remote work environment with flexibility and autonomy
- Comprehensive health coverage including medical, dental, and vision insurance (often employer-supported or fully covered)
- Flexible PTO policy with generous time off to support work-life balance
- Parental leave and family-forming support benefits
- Retirement savings plan options such as 401(k)
- Wellness, learning, and home office stipends
- Opportunity to help shape enterprise customer success strategy within a high-growth organization
Requirements:
Benefits:
Benefits
Equity Compensation
Competitive base salary with performance-based incentives and equity opportunities
Health Insurance
Comprehensive health coverage including medical, dental, and vision insurance (often employer-supported or fully covered)
Customer success strategy opportunity
Opportunity to help shape enterprise customer success strategy within a high-growth organization
Paid Parental Leave
Parental leave and family-forming support benefits
Paid Time Off
Flexible PTO policy with generous time off to support work-life balance
Remote-Friendly
Fully remote work environment with flexibility and autonomy
Wellness Stipend
Wellness, learning, and home office stipends
Jobgether runs the largest remote job platform, effectively linking job seekers with over 200,000 flexible and remote opportunities that match their unique skills and preferences. Our focus is on enhancing the hiring process, ensuring efficiency while prioritizing the candidate experience, particularly in the growing health and wellness sector.
- Founded
- Founded 2020
- Employees
- 11-50 employees
- Industry
- Professional Services