Stevens Transport
Student Loan Debt Collector
ABOUT US:
Stevens Transport, North Americas Premier Refrigerated Transportation Company, resides in the heart of Dallas, Texas. Servicing a prestigious list of Fortune 500 companies, Stevens specializes in transporting time-sensitive, temperature-controlled, and dry-expedited commodities across the United States, Canada and Mexico. For over 40 years, Stevens has been recognized as an industry leader in the Logistics and Supply Chain arena offering multi-modal transportation solutions and has never had a layoff.
WHY STEVENS TRANSPORT:
Family is a top priority at Stevens and those values are integrated into everything we do, every day. We understand that the most important “assets” are the people that support our continuous growth and success. From competitive salary and benefits packages, to defined career paths and growth opportunities, we take care of our people and take great pride in our efforts to build and sustain an inclusive workplace for all employees.
WHAT ARE WE LOOKING FOR:
Stevens welcomes high-energy, forward-thinking individuals from all backgrounds and experience levels. We offer a wide variety of opportunities across all departments and divisions. If you are looking for a rewarding career with a debt-free transportation and logistics conglomerate, come join the over 750 corporate family members.
JOB SUMMARY: A Student Loan Debt Collector is a professional responsible for contacting individuals who have defaulted on their student loan payments and working to recover the outstanding debt. This role involves a combination of communication skills, financial knowledge, and an understanding of relevant regulations.
KEY RESPONSIBILITIES:
- Contacting borrowers through phone calls, emails, and written correspondence to discuss their overdue student loan payments
- Using effective communication skills to establish rapport, understand borrowers' financial situations, and offer assistance in finding appropriate repayment options
- Providing clear and accurate information about the loan terms, repayment plans, and available resources to help borrowers make informed decisions
- Negotiating and setting up repayment plans based on borrowers' financial capacities and the guidelines provided by the lending institution or regulatory bodies
- Documenting all interactions and activities in a detailed and organized manner in compliance with company policies and regulations
- Staying updated on relevant laws, regulations, and policies related to debt collection and student loans to ensure compliance in all interactions
- Maintaining a respectful and empathetic approach during communications, treating borrowers with dignity and understanding
- Escalating complex cases to higher authorities or supervisors when necessary
- Collaborating with internal teams, such as legal and compliance departments, to ensure adherence to company policies and industry regulations
- Assisting borrowers in understanding the consequences of continued non-payment, such as potential credit score impact and legal actions
MINIMUM QUALIFICATIONS:
- High school diploma or equivalent
- Strong communication skills, both verbal and written, with the ability to convey complex information clearly and empathetically
- Excellent negotiation and problem-solving abilities
- Familiarity with financial terminology and basic knowledge of loan structures
- Attention to detail and accuracy in documenting interactions and data
- Ability to handle difficult or emotional conversations with borrowers in a professional manner
- Knowledge of relevant regulations, such as the Fair Debt Collection Practices Act (FDCPA), and a commitment to ethical conduct
PREFERRED QUALIFICATIONS:
- Proficiency in using customer relationship management (CRM) software and Microsoft Office Suite
- Associates Degree or College degree from an accredited university
SKILLS & ABILITIES:
- Relationship building
- Record keeping
- Time management
- Attention to detail
- Collections
- Customer service
- Communication
- Negotiation
- Report generation
- Microsoft Excel
- Research
- Status tracking
#LI-MA1
Medical, Vision, Dental, Supplemental, and Life Insurances available + 401(k) retirement plan and quarterly match.
In compliance with Federal and State equal employment opportunity laws, qualified candidates are considered for all positions without regard to race, color, religion, sex, national origin, age, marital status, veteran status, non-job-related disability, or any other protected group status.
Stevens Transport is a Dallas, TX based national truckload carrier providing temperature-controlled logistics services across the US & cross-border.
- Founded
- Founded 1980
- Employees
- 500+ employees
- Industry
- Transportation