Support Engineer, IT Systems
TLDR
Proactive IT systems support role reducing recurring issues and improving access across hardware, software, and IAM, with cross-team collaboration.
- Act as the primary IT support contact for employees, resolving hardware (macOS), software, and access-related issues in a timely and service-oriented manner.
- Manage user lifecycle processes including onboarding, offboarding, account provisioning, and access control using identity and endpoint tools.
- Troubleshoot and administer systems such as SSO/SAML integrations, Google Workspace, Slack, 1Password, Zoom, and related SaaS platforms.
- Use endpoint management tools (e.g., Jamf) to handle device enrollment, configuration, and basic troubleshooting.
- Identify recurring issues and contribute to documentation, runbooks, and self-service resources to improve efficiency.
- Collaborate with cross-functional teams to escalate complex issues and improve IT systems, processes, and tooling.
- Support internal IT platforms by testing enhancements and providing frontline feedback to drive continuous improvement.
- 2+ years of hands-on IT support experience in a corporate or enterprise environment.
- Strong experience with macOS environments and user/device support.
- Practical knowledge of identity and access management tools, including Okta administration and SSO/SAML workflows.
- Excellent written communication skills, with the ability to provide clear, structured, async remote support.
- Strong customer-service mindset with empathy, patience, and a proactive approach to problem-solving.
- Ability to identify patterns in recurring issues and improve systems through automation or process optimization.
- Familiarity with tools such as Jamf, Google Workspace, Slack, or 1Password is a plus (training provided where needed).
- Self-directed, comfortable working in a distributed, remote-first environment with minimal supervision.
- Competitive compensation package aligned with global tech standards, including base salary, equity, and performance bonus (AUD/NZD equivalent structure).
- Fully remote work setup with global collaboration across distributed teams.
- Equity participation and bonus eligibility based on performance and impact.
- Opportunity to work with modern IT and automation tools in a highly technical environment.
- Strong focus on learning, development, and career growth in IT systems and automation.
- Exposure to a wide range of SaaS platforms and enterprise tooling in a scaling organization.
- Inclusive, transparent, and process-driven culture emphasizing impact and continuous improvement.
Requirements:
Benefits:
Benefits
Equity Compensation
Equity participation and bonus eligibility based on performance and impact.
Learning Budget
Strong focus on learning, development, and career growth in IT systems and automation.
Inclusive culture
Inclusive, transparent, and process-driven culture emphasizing impact and continuous improvement.
Remote-Friendly
Fully remote work setup with global collaboration across distributed teams.
Jobgether runs the largest remote job platform, effectively linking job seekers with over 200,000 flexible and remote opportunities that match their unique skills and preferences. Our focus is on enhancing the hiring process, ensuring efficiency while prioritizing the candidate experience, particularly in the growing health and wellness sector.
- Founded
- Founded 2020
- Employees
- 11-50 employees
- Industry
- Professional Services