Jobgether
Technical Account Manager
TLDR
Serve as the primary technical advisor to strategic enterprise customers, driving performance, scalability, and adoption of best practices across automation environments while guiding team efforts.
Accountabilities:
- Serve as the dedicated technical point of contact for a portfolio of strategic enterprise customers, building trusted relationships with technical leaders, architects, and platform owners.
- Lead the transition from implementation to ongoing operations, ensuring continuity and long-term technical success.
- Monitor and assess customer environments to identify risks related to performance, reliability, scalability, and maintainability.
- Provide strategic guidance on infrastructure improvements, architectural decisions, platform optimization, and operational best practices.
- Manage technical escalations, critical incidents, and high-priority support cases while coordinating resolution efforts across Support, Engineering, Product, and Customer Success teams.
- Maintain proactive communication with customers regarding technical issues, mitigation plans, and ongoing improvements.
- Analyze usage trends, recurring issues, and operational risks to develop preventative action plans and improve customer outcomes.
- Collect, prioritize, and communicate customer feedback, technical issues, feature requests, and enhancement opportunities to internal teams.
- Contribute to continuous product improvement by identifying technical gaps, supporting workflow optimizations, and collaborating on high-impact solutions.
- Proven experience in Technical Account Management, Solutions Architecture, Customer Engineering, Site Reliability Engineering, or a similar customer-facing technical role.
- Strong understanding of cloud infrastructure, distributed systems, APIs, integrations, platform operations, and enterprise software environments.
- Hands-on experience diagnosing and resolving production-level performance, scalability, and reliability challenges.
- Solid DevOps and infrastructure background, including experience with Docker, Kubernetes, cloud platforms, and self-hosted deployments.
- Excellent communication skills with the ability to explain complex technical concepts to both technical and non-technical stakeholders.
- Strong stakeholder management and relationship-building capabilities, particularly with senior technical decision-makers.
- Demonstrated experience collaborating across Product, Engineering, Support, and Customer Success functions.
- Ability to manage multiple customer priorities while maintaining a proactive, consultative approach.
- Experience with workflow automation platforms, integration technologies, AI-enabled workflows, or enterprise SaaS products is considered an advantage.
- Exposure to open-source technologies, developer-focused products, or highly regulated enterprise environments is beneficial.
- Competitive salary package.
- Equity participation opportunities.
- Remote-first working environment with flexibility and regular team gatherings.
- Generous annual leave allowance and public holiday entitlement.
- Comprehensive healthcare and wellness benefits aligned with local market standards.
- Retirement and pension contributions according to local regulations.
- Life and disability insurance coverage where applicable.
- Annual professional development budget for training, certifications, conferences, books, or coaching.
- Access to innovative AI tools and resources with an unlimited AI enablement budget.
- Monthly allowance to support open-source projects and communities.
- Transparent and collaborative company culture with strong opportunities for career growth.
- Opportunity to work alongside a highly engaged and passionate international team.
Requirements
Benefits
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
#LI-CL1
Benefits
Equity Compensation
Equity participation opportunities.
Health Insurance
Comprehensive healthcare and wellness benefits aligned with local market standards.
Learning Budget
Annual professional development budget for training, certifications, conferences, books, or coaching.
International team engagement
Opportunity to work alongside a highly engaged and passionate international team.
Paid Time Off
Retirement and pension contributions according to local regulations.
Remote-Friendly
Remote-first working environment with flexibility and regular team gatherings.
Jobgether runs the largest remote job platform, effectively linking job seekers with over 200,000 flexible and remote opportunities that match their unique skills and preferences. Our focus is on enhancing the hiring process, ensuring efficiency while prioritizing the candidate experience, particularly in the growing health and wellness sector.
- Founded
- Founded 2020
- Employees
- 11-50 employees
- Industry
- Professional Services
Technical Account Manager