MoEngage Inc
Technical Account Manager
About the Role:
* Act as a the primary point of contact for all technical activities post launch for managed accounts.
Do hands-on troubleshooting and ensure their day-to-day technical challenges are resolved in a timely and professional manner.
* Have a good Understanding of MoEngage Architecture and features.
* Assists CSMs in upsells to ensure clients long term success.
* Advocate new MoEngage features adoption as well as identify new opportunities where MoEngage products and technologies can better fit client’s marketing strategy and technical stack.
* Help develop and maintain best practices for implementing and supporting MoEngage features in both internal and external customer facing knowledge bases.
* Manage implementation and consulting projects, where you would be expected to facilitate communication channels between the customer and the product and engineering teams of MoEngage.
* Document client requested enhancements, develop detailed business requirements and represent the client in product prioritization cycles.
* Plan and consult client marketing team on use cases and solutioning along with a Customer Success Manager
Skills and Requirements
* Act as a the primary point of contact for all technical activities post launch for managed accounts.
Do hands-on troubleshooting and ensure their day-to-day technical challenges are resolved in a timely and professional manner.
* Have a good Understanding of MoEngage Architecture and features.
* Assists CSMs in upsells to ensure clients long term success.
* Advocate new MoEngage features adoption as well as identify new opportunities where MoEngage products and technologies can better fit client’s marketing strategy and technical stack.
* Help develop and maintain best practices for implementing and supporting MoEngage features in both internal and external customer facing knowledge bases.
* Manage implementation and consulting projects, where you would be expected to facilitate communication channels between the customer and the product and engineering teams of MoEngage.
* Document client requested enhancements, develop detailed business requirements and represent the client in product prioritization cycles.
* Plan and consult client marketing team on use cases and solutioning along with a Customer Success Manager
Skills and Requirements
- Previous experience in Customer Success or Support Engineer role for a SaaS company is a plus
- SaaS and B2B experience is a must
- Comfortable with communicating with all levels of team members internally and externally from C level executives to individual contributors
- 3+ years experience in supporting customers with marketing technology solutions (email, push, SMS) or closely related solutions with understanding of technical, product and marketing disciplines
- Excellent multitasking and project management skills
- Good technical knowledge to help clients make appropriate customizations
- Experience and understanding of Rest APIs
- Experience in working on integrations with Android/iOS/other app platforms
- Exposure to Mobile App Technologies is a plus
- Experience in Front End Web Development is a plus
- Experience in JIRA, Zendesk or similar ticketing tools is a plus
- Exceptional project management and organizational skills - especially in coordinating meetings and follow ups with global stakeholders across multiple time zones and disciplines
MoEngage is a customer engagement platform designed for marketers and product owners, offering targeted messaging solutions that prioritize personalization and omnichannel marketing. Trusted by over 1,350 global brands, it enables businesses to integrate data and achieve a comprehensive understanding of their customers.
- Founded
- Founded 2014
- Employees
- 500+ employees
- Industry
- Professional Services
- Total raised
- $210M raised
Technical Account Manager