Technical Account Manager
TLDR
Guides customers in maximizing platform value, resolves complex challenges, and expands engagement through technical delivery and process optimization.
Natterbox is looking for a driven and technically curious Technical Account Manager to join our team in Australia. This hybrid TAM and Professional Services role sits at the intersection of customer account management, technical delivery, and business process consulting. You will be a primary technical partner for a portfolio of customers across the Asia-Pacific and US West Coast markets - ensuring they extract maximum value from the Natterbox platform, resolving complex challenges, and identifying opportunities to grow and deepen engagement.
Requirements
Essential
- Proven experience in a customer-facing role, with a track record of managing client relationships and delivering technical or professional services to external stakeholders.
- Currently living in Australia and holds the full legal right to work in Australia on a permanent, full-time basis (sponsorship is not available for this role).
- Hands-on technical experience in at least one of the following: telecommunications or contact centre implementations; Salesforce administration; or Salesforce development. This is a non-negotiable requirement - candidates without this background will not be progressed.
- Experience supporting the management of multiple stakeholders and concurrent projects.
- Comfortable navigating ambiguity - able to extract clear signals and action items from unstructured conversations.
- Customer-oriented with excellent active listening skills, including the ability to pause, process, and clarify client needs before responding.
- High degree of self-awareness and the emotional intelligence to manage competing priorities and maintain composure under pressure.
- Strong critical thinking and developed problem-solving abilities.
- Excellent organisational and time-management skills.
- Exceptional interpersonal and professional communication skills.
- Demonstrated ability to thrive in a remote-first work environment, with strong self-regulation and proactive communication habits.
Benefits
This remote-first position offers a flexible schedule and the opportunity to work at the forefront of cloud communications. You will be part of a forward-thinking team that values curiosity, emotional intelligence, and AI-driven innovation, providing a platform to manage global stakeholders while maintaining a healthy work-life balance.
Benefits
Flexible Work Hours
a flexible schedule
Remote-Friendly
This remote-first position
What We Do...Natterbox enables organisations to deliver class-leading service levels to their customers through efficient and effective integration of voice into their digital customer communications. Almost 600 organisations around the world rely on Natterbox to set new standards in customer experience to drive measurable increases in sales efficiency, competitive advantage and organisational success.A tiny bit of about how we got to where we are today...Time and time again, we have seen companies struggle in capturing data derived from customer conversations, which has left them hamstrung in delivering the optimal customer experience. This can and has led to poor sales and service performance, poor customer satisfaction and consequent loss of business.Natterbox launched in 2010 to solve these business telephony issues and bring voice into the digitised customer experience through our cloud PBX service that captures and integrates voice into customer processes and the Salesforce CRM system. So why should I consider a career at Natterbox? The product's success speaks for itself - we are one of Salesforce’s fastest growing ISVs after all! We look after our staff's wellbeing - something which has never been more important! In a recent wellbeing survey, our employees scored their wellbeing over 50+ NPS. And we are working towards pushing that even higher! We reward our staff for their commitment and hard work - from competitive salary packages, to staff benefits which cater for all needs. We also focus strongly on helping our team members reach their ultimate career aspirations. We work hard, but have a lot of fun along the way! We arrange great events for our staff, but also include our partners, suppliers and community in celebrating success. Interested in hearing more about us?Come take a look for yourself...https://www.natterbox.com/company/