Jobgether
Technical Customer Success Manager - Enterprise / Commercial Segments
TLDR
Act as a strategic technical advisor driving onboarding, adoption, and value realization for enterprise customers in a fast-paced SaaS environment.
Accountabilities:
- Own the end-to-end post-sales customer lifecycle for a portfolio of enterprise and commercial accounts.
- Serve as the primary technical advisor for customer stakeholders, including IT, security, and executive teams.
- Develop and maintain tailored success plans aligned with customer business and technical objectives.
- Drive onboarding, adoption milestones, and accelerated time-to-value for customers.
- Monitor customer health proactively, identifying risks and implementing mitigation strategies to improve retention.
- Optimize customer platform usage across identity, access, device management, and integrations.
- Lead complex technical escalations and coordinate resolution across internal teams such as Support, Product, and Engineering.
- Conduct business reviews and executive check-ins to demonstrate value realization and align on future goals.
- Identify expansion opportunities in collaboration with account management teams.
- Gather and share customer insights to influence product roadmap and improve platform capabilities.
- 5+ years of experience in SaaS, Customer Success, Technical Account Management, Solutions Engineering, or Enterprise Technical Support roles, including at least 3 years in a technical capacity.
- Strong technical expertise in at least three areas such as IAM, SSO (SAML/SCIM), Active Directory, Okta, Google Workspace, endpoint/MDM management, REST APIs, or Zero Trust security frameworks.
- Hands-on experience with systems administration across Windows, macOS, and Linux environments.
- Strong understanding of identity and access management concepts including SSO, SCIM, LDAP, and authentication protocols.
- Proven ability to manage senior stakeholder relationships and drive strategic customer engagement.
- Strong troubleshooting and problem-solving skills in complex technical environments.
- Excellent communication skills with the ability to translate technical concepts into business value.
- Experience working in fast-paced SaaS environments with strong organizational and prioritization abilities.
- Familiarity with scripting (PowerShell preferred) and integration tools is an advantage.
- Self-driven mindset with a proactive approach to learning and testing new technologies.
- Fully remote-first role within India with flexibility in work location.
- Opportunity to work with a globally distributed SaaS organization operating at enterprise scale.
- High-impact customer-facing role influencing product adoption and business outcomes.
- Exposure to cutting-edge identity, security, and IT management technologies.
- Strong culture of autonomy, ownership, and continuous learning.
- Opportunity to collaborate with global engineering, product, and customer success teams.
- Competitive compensation aligned with experience and expertise.
Requirements:
Benefits:
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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Benefits
Equity Compensation
Opportunity to work with a globally distributed SaaS organization operating at enterprise scale.
Learning Budget
Strong culture of autonomy, ownership, and continuous learning.
competitive compensation
Competitive compensation aligned with experience and expertise.
Remote-Friendly
Fully remote-first role within India with flexibility in work location.
Jobgether runs the largest remote job platform, effectively linking job seekers with over 200,000 flexible and remote opportunities that match their unique skills and preferences. Our focus is on enhancing the hiring process, ensuring efficiency while prioritizing the candidate experience, particularly in the growing health and wellness sector.
- Founded
- Founded 2020
- Employees
- 11-50 employees
- Industry
- Professional Services
Customer Success Manager