Jobgether
Technical Customer Support Specialist
TLDR
Diagnose and resolve software issues for dental practice software in a fast-paced SaaS environment, documenting steps, sharing knowledge, and driving product improvements.
Accountabilities:
- Provide responsive technical support to customers via phone, email, and chat, ensuring clear and professional communication at all times.
- Diagnose, troubleshoot, and resolve software and technical issues, identifying root causes and implementing effective solutions or workarounds.
- Accurately document all customer interactions, troubleshooting steps, and resolutions within the ticketing system.
- Create, update, and maintain internal knowledge base articles, FAQs, and support documentation.
- Escalate complex technical issues to engineering or product teams when necessary and ensure proper follow-up.
- Monitor and meet service-level targets while maintaining high-quality customer support standards.
- Collaborate with cross-functional teams to share customer feedback and contribute to product and process improvements.
- Stay up to date with product updates, system changes, and relevant technical best practices.
- Manage and prioritize support requests across multiple communication channels in an organized and efficient manner.
- Minimum 2+ years of experience in technical support, SaaS support, or a similar customer-facing technical role.
- Fluent English communication skills, both written and verbal.
- Experience working with dental practice management software and dental imaging software.
- Familiarity with ticketing systems such as Zendesk, Freshdesk, Intercom, Jira Service Management, or similar tools.
- Experience using workflow or automation tools such as Zapier and project management tools like Trello or equivalents.
- Strong analytical thinking and problem-solving abilities with a structured troubleshooting approach.
- Ability to clearly explain technical concepts to non-technical users in a simple and supportive way.
- Strong organizational skills with attention to detail and the ability to manage multiple tasks simultaneously.
- Comfortable working independently in a remote environment with a reliable internet connection.
- Preferred: experience creating help documentation, knowledge base content, or customer-facing guides.
- Preferred: exposure to B2B software environments, automation tools, or workflow integrations.
- A proactive, customer-focused mindset with curiosity and willingness to learn new systems quickly.
- Fully remote position with flexible work setup.
- Competitive monthly compensation ranging from $1,400 to $1,800 USD, based on assessment.
- Stable, long-established organization with a strong and loyal customer base.
- Opportunity to gain hands-on experience with specialized healthcare and dental software systems.
- Supportive, collaborative team culture with experienced professionals.
- Clear opportunities for professional growth and technical skill development.
- Direct impact on customer satisfaction and product improvement initiatives.
Requirements:
Benefits:
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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Benefits
Impact on customer satisfaction and product improvement
Direct impact on customer satisfaction and product improvement initiatives.
Remote-Friendly
Fully remote position with flexible work setup.
Jobgether runs the largest remote job platform, effectively linking job seekers with over 200,000 flexible and remote opportunities that match their unique skills and preferences. Our focus is on enhancing the hiring process, ensuring efficiency while prioritizing the candidate experience, particularly in the growing health and wellness sector.
- Founded
- Founded 2020
- Employees
- 11-50 employees
- Industry
- Professional Services
Customer Support Specialist