Tyler Technologies
Technical Services Intern, Summer 2026
TLDR
Interns will support IT teams by closing customer support tickets, aiding in software installations, and managing special projects while gaining hands-on experience in a tech environment.
Tyler Technologies is looking for Technical Services Interns to join our team this summer! The Technical Services Intern will experience the day-to-day activities for supporting clients of a high-tech software company. This person will be a valuable resource assisting corporate IT and/or hosting teams with closing IT support tickets, assisting with software installations, installing ‘proof-of-concept’ test environments for internal testing and training, adding to our documentation library and managing special projects. To ensure that this is a well-rounded, real-world experience, the intern will receive guidance from senior team members, the IT Manager, and will participate in team meetings.
Responsibilities
- Assist staff with closing customer IT support tickets for our clients
- Assist in developing time efficiency processes and tools
- Assist with installing software
- Prepare and/or modify system and process documentation
- Research and implement various sand-box environments for testing, training, and troubleshooting
- Resolve server and software configuration issues in a team environment
- Take inbound support requests from internal and external clients
Qualifications
- Basic knowledge of server hardware (including web servers) and network configurations
- Basic knowledge of Microsoft server operating systems (Windows Server 2008/2012, SQL Server 2008/2012)
- Basic knowledge of Windows Active Directory Services
- Basic knowledge of writing SQL queries
- Strong customer service skills
Tyler Technologies builds comprehensive software solutions tailored for local governments and public sector organizations. Our services enhance operational efficiency, enabling government agencies to manage their functions more effectively. With a focus on client relationships, we align our solutions with the unique needs of governmental and educational institutions.
- Founded
- Founded 1966
- Employees
- 500+ employees
- Industry
- Internet Software & Services