Technical Services Manager

ABOUT US

PHINIA: Advancing sustainability today, powering a cleaner tomorrow.  

 

PHINIA is an independent, market-leading, premium solutions and components provider with over 100 years of manufacturing expertise and industry relationships, with a strong brand portfolio that includes DELPHI®, DELCO REMY® and HARTRIDGE™. With over 12,500 employees across 43 locations in 20 countries, PHINIA is headquartered in Auburn Hills, Michigan, USA. 

 

At PHINIA, we Provide fuel systems, electrical systems, and aftermarket products and solutions of the highest quality — developed and manufactured responsibly — that are designed to enhance efficiency and reduce the environmental impact of vehicles, industrial machinery, and other applications. In doing so, we contribute to a cleaner tomorrow, treat our people and surrounding communities with respect, and hold ourselves accountable to robust ethical standards. 

 

Our Culture  

PHINIA promotes and cultivates an inclusive culture and diverse perspectives, strives to maintain its reputation for excellence, thrives on the power of collaboration, and fosters the development of our talented employees. We believe in making a positive impact through our business and actions, and we take our collective responsibility seriously. 

 

Career Opportunities  

We believe in building a brighter tomorrow for our employees as well as our customers and encourage you to learn about our long history, strong culture, new technologies, and future vision. We offer a strong local presence and interesting global opportunities. Join us on this shared journey toward a brighter tomorrow.

JOB PURPOSE

The Technical Services Manager, is a key leadership role within PHINIA’s Technical Services team, responsible for aligning and supporting best business practices across technical training, technical product support, and internal technical projects.

Working across multiple Central Eastern European markets, this role ensures consistent delivery of high-quality technical services that drive customer confidence, product understanding, and aftermarket success. With a focus on team leadership, operational alignment, and strategic execution, the Technical Manager will play a central role in strengthening PHINIA reputation as a trusted brand.

PAY RANGE

165,600.00 - 207,000.00 - 248,400.00 PLN Annual

KEY RESPONSIBILITIES

Key Responsibilities

Leadership & Strategy 

• Develop and implement regional strategies for technical training and support in alignment with Delphi Academy and Technical Services objectives. 
• Lead and support a geographically dispersed team of Technical Trainers and Support Specialists, ensuring consistent performance and professional development. 
• Collaborate with national teams, sales, product management and engineering to ensure training and support offerings are technically accurate and commercially relevant. 
• Define and monitor key performance indicators (KPIs) for training delivery, support response and technical data quality. 

Technical Training Oversight 

• Ensure the consistent delivery of high-quality technical training across Central Eastern Europe, including classroom, practical, and e-learning formats. 
• Promote standardisation and continuous improvement of training content, methodology, and delivery tools across all regions. 
• Support the localisation of training programmes to meet country-specific needs without compromising technical consistency. 

Technical Support & Data Capture 

• Oversee the regional technical helpdesk and support activities, ensuring timely and effective responses to customer queries across diagnostics, repair, and product use. 
• Lead the development and improvement of technical service documentation and support materials. 
• Champion technical data capture initiatives from the field, feeding real-world insights back into product development and service teams. 
• Ensure accurate logging, categorisation, and resolution of technical enquiries to build a structured knowledge base. 

Collaboration & Representation 

• Act as a senior technical representative for Western Europe in internal and external engagements, including customer meetings, trade events, and technical partnerships. 
• Collaborate with other regional technical managers to share best practices, align on global initiatives, and ensure regional needs are represented at the strategic level.   

What we’re looking for

 Required

• 8+ years of experience in the automotive aftermarket technical field, including diagnostics, product support, and/or training 
• Strong leadership and team management skills across multi-country or regional teams 
• Proven ability to develop, align, and execute strategy in a cross-functional environment 
• In-depth knowledge of modern vehicle systems and diagnostic processes 
• Excellent communication and stakeholder engagement skills 
• Fluent in English; additional European languages are an advantage 
• Strong analytical and reporting skills, with a focus on data-driven decision making 
• Familiarity with CRM/ticketing systems, e-learning platforms, and technical documentation standard 

Preferred

• Experience of working in a global and cross matrix organization
• Technical understanding of Automotive Industry and Aftermarket

WHAT WE OFFER

We provide compensation and benefits programs intended to attract, motivate, reward, and retain an incredibly talented, globally diverse workforce at all levels within our organization. Our compensation programs are informed by market data and business needs, and we are committed to providing equitable and competitive compensation. We are committed to providing our team with quality and competitive benefit programs, including health and well-being resources, family-centric policies, and an agile workplace program, where not precluded by collective bargaining agreements or national statutory plans. Plans are benchmarked for competitiveness and value. 

We provide formal development opportunities at all levels and stages of employee careers. These opportunities are delivered in a variety of formats to make our portfolio of solutions agile, sustainable, and scalable to support our employees in developing the skills needed to succeed. 

WHAT WE BELIEVE

• Product Leadership - Innovation that brings value to our customers 

• Humility - Seeking out diverse perspectives and working collaboratively 

• Inclusivity - Recognizing our differences makes us stronger; we are bold and intentional 

• Net-Zero - Committed to energy efficiency, waste reduction and beneficial reuse 

• Integrity - Taking responsibility for our decisions and doing what is right 

• Accountability - Taking ownership of our actions and driving results

SAFETY

You will consistently hear us say Safety First! We are committed to continually improving our strong safety performance supporting the health and wellness of our employees!  

We also believe employee health and safety is everyone’s responsibility. We encourage safety learning and collaboration to help employees understand and follow applicable safety policies, standards, and procedures and identify opportunities to minimize or eliminate risk. Work is expected to be conducted in a manner that stresses the importance of preventing incidents and illnesses, including attending all required safety meetings and trainings. It is expected that all incidents, near misses, and unsafe conditions are immediately reported to the direct manager, Human Resources, or Safety Representative.

EQUAL EMPLOYMENT OPPORTUNITY

PHINIA is an equal employment opportunity employer such that all qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity/expression, national origin, disability or protected veteran status.

VISA SPONSORSHIP 

PHINIA does provide sponsorship for employment visa status based on business need. However, for this role, applicants must be currently authorized to work on a full-time basis, in the country where the position is currently based.

NO UNAUTHORIZED REFERRALS FROM RECRUITERS & VENDORS

Please note that PHINIA does not seek or accept unsolicited resumes or offers from third party recruiters or staffing agencies associated with any published or unpublished employment opportunities. Any unsolicited information sent to PHINIA will be considered as unencumbered and free from any fee or charge whatsoever. Only members of our Human Resources Team have the authority to engage or authorize recruiting services, which must be agreed upon before the unsolicited resume or offer is received.

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Career Scam Disclaimer: 

PHINIA makes no representations or guarantees regarding employment opportunities listed on any third-party website.  To protect against career scams, job applicants should take the necessary precautions when interviewing for and accepting employment positions allegedly offered by PHINIA. Applicants should never provide their national ID numbers, birth dates, credit card numbers, bank account information or other private information when communicating with prospective employers or responding to employment opportunities online. Job applicants are invited to contact PHINIA through PHINIA’s website to verify the authenticity of any employment opportunities.

Advancing sustainability today, powering a cleaner tomorrow. Join us on this shared journey to a brighter tomorrow. For more information about PHINIA, please visit www.phinia.com.