Technical Support Representative

Description - External

Do you have a great set of communication skills & a positive attitude to support clients?

Sutherland is seeking an action-oriented and self-motivated person to join us as a Technical Support Representatives at our Windsor facility. We are a group of forward-thinking and driven individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

The role:

Be the Point of Contact to exceed client and company expectations by answering inbound calls to provide outstanding customer service and technical support. Showcase your superior customer support and troubleshooting skills, while developing your expertise in all aspects of customer service and technology.

At Sutherland, you can grow your own way, do interesting things, and be yourself. Our teams thrive in an environment of diversity of thought, experiences, and background – we celebrate and embrace our diversity, whole-heartedly. 

What we offer:

• Competitive base rate
• Medical, dental, and vision benefits, EAP, and more health and wellness programs
• PTO
• Paid top-notch training
• Great work environment
• Promote-from-within advancement opportunities

This is the job for you if:

• You can execute on delivering a great customer experience
• You are an early adopter: the first of your friends to buy the latest computer or mobile phone platform.
• You are the "Go-To" person who helps others get the most out of their Products and Services
• You are technically savvy and understand Operating Systems/Streaming Video/Web Applications
• You can handle multiple call types, i.e. billing issues, internet connectivity, and hardware technical support

Our most successful candidates will have:

• A high school diploma or GED
• Demonstrated ability to perform at a high level, to support our high volume of inbound calls
• Excellent verbal and written communication skills; proficient reading skills required
• Multitasking skills showcased through the use of several applications; experience working with CRM applications preferred
• Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required

About us:

At Sutherland, you can grow your own way, do interesting things, and be yourself. Our teams thrive in an environment of diversity of thought, experiences, and background – we celebrate and embrace our diversity, whole-heartedly. As a digital transformation company, we rethink and rebuild processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers globally, across industries from financial services to healthcare, achieve greater agility through transformed and automated customer experiences for over 35 years.