Technical Training Specialist III

Job Description Summary

• Deliver high-impact, in-person and virtual training experiences focused on learner application, confidence, and adoption of Vertex products and solutions.
• Facilitate learning through discussion, inquiry, scenario-based exercises, and guided practice across diverse professional and technical audiences.
• Adapt facilitation in real time based on learner signals, observed gaps, and diagnostic questioning to guide learners toward independent problem-solving.
• Leverage AI-assisted tools — including LMS analytics, AI copilots, and content intelligence platforms — to personalize learning, identify trends, and continuously improve facilitation strategy.
• Partner with Instructional Design, Enablement Services, Product, and AI teams to align training delivery to measurable outcomes including readiness, adoption, and sustained performance.
• Capture facilitation insights and contribute to the continuous improvement of training content, enablement pathways, and AI-driven learning experiences.
• Travel to deliver training at client sites, regional centers, and conferences (up to 40%).

Required Qualifications

• 6+ years of experience delivering live, high-impact training to professional or technical audiences in SaaS or enterprise technology environments.
• Mastery of adult learning theory, facilitation-based instructional strategies, and real-time learner diagnosis.
• Demonstrated ability to translate complex technical concepts into practical, scenario-based learning experiences.
• Proficiency applying enablement frameworks focused on readiness, adoption, and measurable performance outcomes.
• Comfort leveraging AI-assisted tools to enhance training effectiveness, personalize reinforcement, and surface learner insights.
• Exceptional verbal communication, executive presence, and demonstrated confidence to lead, challenge, and coach learners.
• Bachelor's degree in Education, Training, Business, Technology, or a related field, or equivalent experience.

Preferred Qualifications

• Experience with learning platforms and analytics tools; Docebo strongly preferred.
• Demonstrated success measuring learning effectiveness beyond completion rates, including adoption metrics, confidence signals, and behavioral change indicators.
• Hands-on exposure to AI-enabled learning or enablement tools and emerging AI applications in training contexts.
• Experience collaborating with instructional design or enablement teams to refine content based on live facilitation insights.
• Equivalent combination of education, training, and relevant professional experience accepted in lieu of a formal degree.

Refinement options available if needed:

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