Telemedicine Medical Team Manager

Position Level: Manager

Department: Telemedicine

Position Status: Permanent

Activity Rate: 100% (37.5 hours/week)

Location: Toronto preferred, remote upon approval

Salary Grade: Level D on the MSF Canada Salary Grid, $79,057 per annum

Benefits: Health Spending Account, Lifestyle Spending Account, group insurance (Life, Dependent Life, AD&D), Peace of Mind plan (i.e. prescription drugs, accidental dental, hospital care, etc.),  5% RRSP contributions (no matching required), starting 4 weeks’ Vacation/year, flexible work hours, annual professional development budget, Employee and Family Assistance Program (EFAP), free access to internal Psychosocial Care Unit Services and a positive and innovative office culture grounded in our core values of humanity, integrity and results.

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MSF Canada’s vision is to be a vital enabler of MSF’s social mission and a catalyst for MSF-wide transformation. 

As the host to the MSF Telemedicine Services (TMS) program, on behalf of the MSF movement, TMS has two primary Goals: (1) Provide, a scalable, secure and reliable TM system adapted to MSF field needs and (2) Optimize learning and knowledge production to get the best quality results from TMS.  The integration of TMS into MSF’s operations to connect expert medical opinions with hard-to-reach operational contexts is a strategic priority for MSF.  There is significant opportunity to increase the access and usage of TMS in support of improving the quality of our medical work. 

A significant scale up of the use of TMS is planned over the next years according to the following vision: “By 2023, Telemedicine will be a standard feature of MSF’s medical action and widely available to MSF medical personnel, enabling accurate diagnoses and treatments, and providing direct and indirect learning opportunities to all users, via access to a truly global network of clinical experts. Over the next 4-year period, the Telemedicine team will continue building the relationships, governance structure and technical platform to realize this vision.”

Under the direction of the Director of Telemedicine Services, the Telemedicine Medical Team Manager, translates the vision of TMS into a medical strategy to ensure a level of clinical care that improves patient outcomes and provides meaningful support to field operations. This position oversees the development, implementation and monitoring of the medical components of the Telemedicine Service portfolio focusing on access, utilization, quality, stakeholder relations, and policy development and alignment. 

Leading the coordination of the medical perspective and relevance of the adoption, implementation, development and revision of new or existing telemedicine services, projects, and research initiatives, the Telemedicine Medical Manager, works continuously improving quality, relevance, and integration of TMS in MSF medical programming, and ensures relevant initiatives to generate best practices, to analyze data and knowledge gathered from the platform for research, training and building a community of practice. As the champion and voice of TMS’ contribution to improved medical quality and patient outcomes, the Telemedicine Team Manager acts as a representative across a wide variety of internal and external medical stakeholders, cultivating networks and seeking relevant partnerships.  

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Key Responsibilities

Strategy, Vision and Transformation 

• Lead the medical team’s contribution to TM Management Team’s (TMMT) collaboration on Telemedicine strategies, annual plans, budgets, key success metrics, and reporting. 
• Develop strategies for the implementation and realization of the medical goals of the following Telemedicine scale up vision, by 2021.
• Act as the medical representative of TMS, manage relationships with MSF medical department stakeholders, external medical partners, staff, vendors and MSF Canada internal departments.

Representation and Partnerships 

• Develop partnerships, closely coordinating with each Operational Centre’s medical department through their delegated focal point to align TMS with medical department strategies and develop strategies to scale-up the uptake and usage of TMS in each OC.  Pursue opportunities pilot and implement new tools, applications or projects aligned with improving the relevance of TMS to field needs.   
• Ensure visibility of TMS across MSF medical departments, coordinating regular program updates, reports and representing and communicating on strategic initiatives through OC focal points and, as appropriate, directly with members of medical departments, field coordination and project team members. 
• Participate in the TMS Steering Committee representing the medical quality and impact of the program.  

People Management 

• Lead, coach and support the members of the Telemedicine medical team to achieve their goals, establishing trust, respect, recognition and mutual accountability in a high performance, collaborative environment.
• Oversee the talent management of the Telemedicine medical team (Administrators, pilot/ project managers, TMS implementers, Specialist Focal Point), including identification of Human Resources (HR) needs, organizational design, recruitment, performance empowerment, training and development, in collaboration with the HR department.
• Oversee the management TMS SME pools (Clinical case coordinators and volunteer medical specialists) including oversight and coordination of administration, organizational design, recruitment, performance empowerment, training and development.

Activity and Operational Management 

• Lead and oversee medical policy development to ensure the delivery of quality medical care aligned with MSF-wide medical policies
• Ensure timely, efficient and high quality medical specialist advice is delivered to MSF field users via TMS applications through the effective and optimized organization of Clinical Case Coordinators (CCCs) and External Volunteer Medical Specialists.
• Oversee and coordinate the medical requirements of all TM offered services and applications

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Core Competencies

Strategic Vision: The capacity to contribute towards the global vision, relating the objectives of projects to broader objectives, distinguishing between activities that provide value to attaining objectives and those that do not.  The ability to set and organize priorities according to strategic objectives.  

Leadership: The capacity to create an atmosphere of enthusiasm amongst team members, to be approachable and create space for team members to participate.  Leads people to achieving objectives, bringing people together, taking responsibility for end results. Includes the capacity to use different management styles appropriate to different situation, actively identifying challenges and opportunities, proposing ways forward. 

Teamwork and cooperation:  The capacity to build team spirit within the organization, fostering and encouraging collaboration between members of different team, services and departments.  Able to foster collaboration in difficult situations, explain and represent the important of work in team, leading by example.  

Service Orientation: The ability to understand and address the needs of patients, other beneficiaries and clients in general.

People Management and Development: The capacity to grow and develop team members, offering each team member an equal opportunity to succeed. Able to publicly acknowledges good performance and positively reinforces it. Considers the personal development of each team member and proposes an individual development plan. 

Results and Quality Orientation: The drive and tenacity to achieve the defined objectives and to implement efficient solutions within a set timeframe, with the given resources and in accordance with the established procedures and models; the will to constantly seek improvement in the performance of his/her own tasks and actions. 

Commitment to MSF’s Principles: The commitment to provide medical assistance to populations in distress, observing the principles of humanitarian action and medical ethics, and the willingness to direct his/her interest and behaviours towards the social mission of MSF.

For full job description, CLICK HERE!

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QUALIFICATIONS/JOB REQUIREMENTS

Education and experience

• Medical doctor or practitioner degree 
• MSF field experience or similar experience in medical humanitarian contexts 
• Ability to read, speak and understand English and French; Arabic and Spanish are an asset 
• Skilled in the use of technological tools, including familiarity with Telemedicine tools 
• Experience and knowledge of telemedicine systems implementation 
• Significant and recognized medical and operational experience with MSF within the field and HQ

Skills and competencies

• Commitment to MSF values, principles and mandate
• Ability to present clinical and technical information accurately, clearly and logically
• Excellent communication and group presentation skills
• Ability to demonstrate good judgment in evaluating situations 
• Strong analytical capability 
• Discretion and clear understanding of confidentiality
• Strong organizational skills with ability to manage multiple tasks in a dynamic environment
• Self-motivated and able to act independently, while acting as a collaborative member of a team 
• Team player and ability to bring solution and solve the conflict 
• Being able to work and perform under stress and pressor 

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Working Conditions

• Work is generally carried out during the day, Monday to Friday (9:00 a.m. to 5:00 p.m.), some weekends and evenings may be required.
• Flexible work hours and ‘work-from-anywhere’ options are available, upon approval from manager.
• The office environment is open concept and workspace may be shared with office colleagues.
• Workstations consist of sit/stand desks, anti-fatigue floor mat, swivel chair, laptop with dock and double monitor, lamp and phone.
• Work requires long hours sitting in front of a computer/laptop screen.
• During COVID-19 restrictions, employees are required to have their own workspace, access to internet, and phone.
• International travel in Europe and to the field required (up to 30%).
• Significant representation across a wide number of internal organizational stakeholders.  
• High levels of stress and/or pressure.

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Additional Information 

MSF Canada is a people-focused humanitarian organization that is proud to offer a diverse, collaborative, and inclusive work environment. We strongly believe this approach enhances our work and we’re committed to equity in employment. The organization seeks to attract and engage the best professionals to join and maintain meaningful, productive and lasting work relationships. We embrace diverse motivations and backgrounds of people working together to exhibit their passion in action for the social mission of MSF.

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APPLICATION

Interested candidates are invited to apply by providing their resume, a motivation letter is optional, and responding to the following questions:

Applications must be submitted no later than February 17, 2021 (11:59 p.m. EST). Only electronic applications will be accepted.

In response to the COVID-19 pandemic and further to public health guidelines, preventive measures are being taken to ensure health and safety during the recruitment process. All communication will be conducted through email and assessments and interviews may be held virtually and the use of technology may be required.

We encourage applications from individuals who self-identify as belonging to equity-seeking groups such as (but not limited to): Indigenous peoples, members of visible minorities, persons with disabilities, or women. 

Applicants who have questions regarding accommodation and accessibility can direct questions/concerns to Ask.HR@Toronto.MSF.org.