Telesales Representative

Are you experienced within Telesales or Customer Care? We are hiring a Telesales Representative to join the Sales Team within our office in Limerick.

This is a full time position working Monday to Friday.

About You

Ideally candidates will have experience within a similar customer service department in a sales focused organisation. Ideally educated to Leaving Cert Level and a Veterinary Nursing qualification would be a distinct advantage. Experience and knowledge in the veterinary and animal healthcare sector would be advantageous. You will be fully adept with Microsoft Office and familiar with in house bespoke software systems and have excellent interpersonal and communication skills.

About The Role

• Answering all calls in a professional and timely manner.
• Providing high quality Customer Service by responding to any queries raised, taking time to listen and understand the customer concerns, agreeing ownership and a timeframe for resolution.
• Keeping customers updated through to resolution with regards to any issues raised.

• Actively look for opportunities to upsell to our customer base.
• Keeping up to date with product information and business changes as well as important information communicated by mail or in meeting, etc.
• Pick up and deal with all emails and issues relating to your customer base or any that you are looking after, in a timely manner.
• Logging all relevant information in a professional manner and forwarding to the most appropriate business source for resolution.
• Be proactive by looking for efficiencies in all processes and raising these to the Telesales Supervisor.
• Take part in all training deemed appropriate with a view to increased product knowledge and customer benefit.
• Take part in cross training as agreed with the Supervisor to allow continuity to customers across the team during colleague absences.

• Covering all tasks appropriate under most circumstances which ensure the efficiency of the office and customer satisfaction.

In addition to the essential duties and responsibilities listed above, all positions are also responsible for:

Meeting company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work related tasks in a manner that is in compliance with all Company policies and procedures.

Adhering to Company policies, procedures, and directives regarding standards of workplace behaviour in completing job duties and assignments.

Why work for Covetrus?

When you join Covetrus you will have the opportunity to work and learn from leaders in the Animal Health industry. We are committed to a collaborative team-oriented culture and value-based leadership model which provides an environment where our employees can work to their full potential.

We put veterinarians at the centre of everything we do, and work as a trusted extension of their healthcare team. From software and ecommerce, to products, logistics and services we are a true partner to the animal health profession.

As a global animal-health company with a mission to advance the world of veterinary medicine, we are dedicated to providing ethical and sustainable solutions that improve the lives of our employees, customers, and partners, while positively impacting the communities we serve.

Our values guide us every day.

Do Good, Be Passionate, Never Settle, Share the Customer Goal and Give Power

In addition to your basic remuneration package you will also receive:

Life Insurance

Company Sick Pay

Employee Assistance Programmes

Employee Resource Groups (including LGBTIQA+, Women’s Leadership Network, Healthy Living, Working Parents plus many more)

Service Awards

Tastecard

Cycle to work

Eye Care Vouchers

My Covetrus Benefits (High Street Discount Portal)

Covetrus is committed to promoting and supporting a diverse community and inclusive culture for all employees. Each of us contributes to inclusion—we all have a role to play. Our culture is the result of our behaviours, our shared values and our personal commitments. We encourage our people to adopt a growth mindset and to bravely share perspectives, empowering all of us to connect, belong, and grow. Our Global Diversity & Inclusion program outlines our Company Commitments to drive real and lasting change – supporting an anti-racist, diverse, inclusive and equitable culture at Covetrus.

Covetrus is an equal opportunity employer. It does not discriminate against applicants or employees on the basis of race, colour, religion, creed, national origin, ancestry, disability that can be reasonably accommodated with undue hardship, sex, sexual orientation, age, citizenship, marital or veteran status, or any other legally protected status

Benefits

Salary available on request.