User Experience (UX) Researcher

Warby Parker is on the lookout for a seasoned User Experience (UX) Researcher to join our Ecommerce & Consumer Insights team. In this role, you’ll collaborate with product managers, analysts, designers, and other researchers to share insights and create actionable steps that shape the future of Warby Parker’s customer experience on our website and mobile apps. Reporting to the Senior Manager of Consumer Insights, you’ll use your understanding of various research methods to lead and grow UX Research, establishing best-in-class functions across platforms. You’ll thrive here if you’re an experienced collaborator and effective communicator who can translate your findings to others and ensure that they’re acted upon. Sound a lot like you? Read on!

What you’ll do:

• Work closely with the Ecommerce and Experience Design teams to proactively identify research topics and customer pain points
• Design and conduct studies using appropriate qualitative and quantitative research methodologies
• Influence the Ecommerce roadmap and UX designs through a strong understanding of Warby Parker’s customer experience and through effective communication and partnership
• Evaluate and improve our existing user research practices by introducing new protocols
• Advise cross-functional teams throughout the company on best practices for conducting research on internal systems, pilots, and more
• Collaborate with the Consumer Insights team to ensure we’re taking a holistic approach to customer and market research
• Manage a direct report, using your own experience to provide guidance and training

Who you are:

• A passionate observer of consumer behavior with 4+ years of user research experience in a fast-paced environment
• A thorough, practiced researcher with a solid understanding of quantitative and qualitative research methods
• A supportive and influential business partner who’s able to design analyses for a variety of problems and translate insights into strategic recommendations
• A clear and impactful communicator (both in writing and in person)
• An optimistic and highly organized self-starter with excellent prioritization skills
• A natural collaborator who is excited to work cross-functionally and share knowledge about your subject matter
  

Extra credit:

• Experience working in Ecommerce
• Experience quantifying findings through data science and analysis

About us:

Warby Parker was founded with a lofty objective: to offer designer eyewear at a revolutionary price while leading the way for socially conscious businesses. By circumventing traditional channels and designing our frames in-house, we’re able to offer top-quality glasses and sunglasses (plus an uncommonly delightful shopping experience) at a fraction of the traditional going price.

Since starting out in 2010, we’ve set up headquarters in New York City and Nashville, built our own optical lab, and opened retail locations all around the U.S. and Canada. As we grow, we’re committed to proving that businesses can scale and be profitable while doing good in the world. For every pair of glasses we sell, a pair is distributed to someone in need—to date, that’s over five million pairs.

Of course, all work and no play makes a dull workplace. Who likes that? At Warby Parker, you can look forward to company outings, volunteering and learning opportunities, and just great company. Teammates can also connect around common interests, backgrounds, and identities, no matter their home base, through our various employee resource groups. (We’re happy to say that the Human Rights Campaign has named us a Best Place to Work for LGBTQ+ employees!) That sense of community keeps us excited to walk through the door every day. Good work, good people.

Some benefits and perks of working at Warby Parker:

• Health, vision, and dental insurance
• Flexible “My Time” vacation policy
• Retirement savings plan with a company match
• Parental leave (non-birthing parents included)
• Cell phone plan reimbursement
• A health-and-wellness stipend
• Free eyewear (plus discounts for friends and family)
• And more (just ask!)