UX Copywriter

Verndale is a digital experience agency dedicated to driving growth by helping businesses create meaningful human connections in an increasingly digital world. With offices in Boston, Montreal, Los Angeles, Quito, and hubs across the Americas, we partner with marketing and technology leaders to deliver personalized web, mobile, and ecommerce solutions that elevate customer experiences. 

At Verndale, we thrive on collaboration and innovation, offering a full range of services that span strategy, design, development, personalization, SEO, analytics, and digital advertising. We celebrate diversity and inclusion, striving to create a climate of respect essential for both individual and company success.

If you're ready to be part of a passionate team dedicated to making an impact and driving growth, we invite you to explore a career at Verndale. 

About the role

UX Copywriters are an important part of our client’s UX design team. They help keep the customer front-and-center by understanding the online journey, puzzling through critical details and dependencies, and organizing information according to the user’s needs at each point of the experience. Copywriters belong to a cross-functional team on each project, partnering with designers, producers, product owners, business analysts and engineering development teams.

This role will work on our client’s e-commerce website and mobile app.

Day-to-day work includes:

• Identifying content gaps and researching solutions.
• Solving for geo-specific exceptions.
• Analyzing and implementing copy and engineering feedback.
• Collaborating with designers to ensure copy and visuals work seamlessly together
• Participating in testing.

Requirements:

• Bachelor’s degree.
• 4+ years of experience as part of a creative team in an agency or in-house design group.
• Strong portfolio of marketing, e-commerce, and/or product-related writing for major brands.
• Experience organizing large volumes of content within a website, setting and maintaining editorial standards and creating new content.
• Ability to create both technical and marketing content and do so as web pages, presentations or more technical documents.
• Ability to work independently, under tight deadlines, responding to shifting priorities, schedules, and deliverables. Willingness to write/revise copy on the spot with fellow team members and client during working sessions.
• Service-oriented attitude — flexible, personable, approachable, patient. Passionate about pursuing excellence and advocating for the best possible customer (end-user) experience.
• Understanding of design flows and storyboards for user experience journeys and transactions including familiarity with digital production and content management.
• Comfortable writing content that will be translated into multiple languages and writing for multiple geographies. Requires awareness of how connotations and nuances shift across regions.
• Experience related to consumer electronics or global e-commerce is a plus.

Compensation & Benefits

In accordance with applicable law, the salary range provided is Verndale's reasonable estimate of the salary for this role. The actual amount may vary, based on non-discriminatory factors such as location, experience, knowledge, skills and abilities. In addition to salary, Verndale also offers a competitive benefits package.

Verndale is proud of the fun, diverse, and respectful company environment we enjoy on a daily basis. Competitive compensation and comprehensive coverage for medical, dental, life, disability and an RRSP savings plan are offered to all full-time employees. Ample company paid holidays and personal time off make having a work-life balance possible. For some roles, remote work is a definite possibility; we believe in hiring the best and keeping our own happy and motivated.

Verndale is an Equal Opportunity Employer. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.