Vice President, Client Success (Sales)
(This is a 100% remote position - the full flexibility to work from home!)
The Opportunity
As the world leader in virtual care, Teladoc Health is passionate about taking care of people. We have been providing care in Canada for over two decades to more than 9 million Canadians and 85,000 plan sponsors. We deliver care across 175 countries (over 51 million members globally), living our mission to empower all people to live their healthiest lives by transforming the healthcare experience. Levering digital technology, we provide whole-person care that spans every stage in a person’s health journey from wellness and prevention to acute care to complex healthcare needs. Our Canadian team has doubled in size over the last two years, and our growth is expected to rapidly continue as we transcend the landscape of future healthcare.
The VP of Client Success (Sales) is an exciting opportunity for a leader to drive our impact and growth in an industry at a critical point in transforming future healthcare in Canada.
The successful candidate will be responsible for developing and executing a comprehensive business development and client success strategy to deliver on the company’s impact and growth objectives, while leveraging their creativity to build out and foster lasting partnerships. This role is responsible for managing all aspects of the business-to-business commercial business, inclusive of leading a team of client management and sales professionals.
Responsibilities
- Achieve the established revenue objectives, including business development growth targets (organic, net new, cross-sell)
- Develop and execute strategic growth plans with new products / services in healthcare
- Establish and maintain strategic partnership with clients to ensure business growth and satisfaction
- Establish business with new customers and account management of existing accounts
- Define and improve sales processes that drive and transcend the desired targeted business development and growth outcomes, including contract negotiations
- Lead, mentor and motivate a team of sales and client management professionals
- Work closely with internal stakeholders and leaders to deliver revenue growth and customer satisfaction
- Strategic leader for positioning and expanding “whole person care” into the Canadian B2B healthcare landscape by fostering creative partnerships
- Attend in-person and virtual: trade exhibitions, conferences, and meetings (includes some travel required)
- Other relevant duties as assigned
Candidate Profile
- Minimum of 10 years’ experience in a sales and client executive leadership position
- Minimum of 5 years’ experience in Healthcare including specifically in group insurance and benefits industry
- A Bachelor’s degree required (MBA preferred)
- Excellent written and verbal communication skills
- Superior presentation skills and verbal / written communication skills.
- Proven relationship-building and business development skills
- Superior leadership skills
Why Join Teladoc Health?
A New Category in Healthcare: Teladoc Health is transforming the healthcare experience and empowering people everywhere to live healthier lives.
Our Work Truly Matters: Recognized as the world leader in whole-person virtual care, Teladoc Health uses proprietary health signals and personalized interactions to drive better health outcomes across the full continuum of care, at every stage in a person’s health journey.
Make an Impact: In more than 175 countries and ranked Best in KLAS for Virtual Care Platforms in 2020, Teladoc Health leverages more than a decade of expertise and data-driven insights to meet the growing virtual care needs of consumers and healthcare professionals.
Focus on PEOPLE: Teladoc Health has been recognized as a top employer by numerous media and professional organizations. Talented, passionate individuals make the difference, in this fast-moving, collaborative, and inspiring environment.
Diversity and Inclusion: At Teladoc Health we believe that personal and professional diversity is the key to innovation. We hire based solely on your strengths and qualifications, and the way in which those strengths can directly contribute to your success in your new position.
Growth and Innovation: We’ve already made healthcare yet remain on the threshold of very big things. Come grow with us and support our mission to make a tangible difference in the lives of our Members.
As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status or pregnancy (including breastfeeding – we have a mother’s room in both our offices). In our innovative and inclusive workplace, we prohibit discrimination and harassment of any kind.
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