VN Ops - DP Strategy & Operations Associate

About Ninja Van

Ninja Van is on a mission to dominate delivery for e-commerce in Southeast Asia. We are one of the fastest growing startups in the region – founded in mid-2014, we have already won over 6,000 merchants and deliver more than 1.5 million parcels a month across six countries. In April 2016, barely 2 years old, we raised USD30 million to fund our rapid expansion.

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Driven by algorithm-based optimization, dynamic routing, end-to-end tracking and capacity balancing with partner fleets, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.

At the forefront of it is the Distribution Points (“DP”) team. We build products and Ninja Point networks to make it easier for customers to send, collect and return their parcels. Reporting to the Head of DP, you will help to set up, build and grow our Distribution Point business in Vietnam.

Role & Responsibilities

1. Develop and implement strategy for DP network expansion
2. Build and manage operations of DP network across Vietnam. Lead problem-solving activities. Be the go-to person for DP operations in Vietnam
3. Collaborate with other teams (eg. Customer Service, Fleet, Finance) to follow and if required, set up standard operating procedures
4. Conduct training for operations team (e.g. systems training, processes) to ensure operational efficiency of each DP
5. Improve operational efficiency such as turnaround time, quality or cost savings based on the operational KPIs
6. Manage operating budgets for the setup of new DPs and maintaining the P&L of each DP
7. Develop and maintain strong relationships with business owners, social sellers and potential customers
8. Develop and test new operational processes on new products

Requirements

1. Bachelor’s degree
2. Strong analytical/technical skills and ability to cut through the noise to understand what needs to be done
3. Excellent communication and interpersonal skills, with the ability to work independently and as a team
4. Extremely pro-active, organized and responsible
5. Ability to work in a fast-paced environment and meet deadlines effectively
6. Professional fluency in both English and native language