VP, Client Services, Healthcare Adversiting Agency (100% REMOTE)

Are you looking for a rewarding career in a collaborative environment passionate about growth? To keep pace with our growing agency we are on the hunt for a Vice President, Client Services for rapidly expanding agency.

At PRECISIONeffect, our clients deliver outstanding products that change people’s lives and our hardworking agency staff crafts the extraordinary branding with them. We partner with the pharmaceutical industry’s best, most notable and brightest to bring new drugs to market in a way that impacts patients’ lives. We are teammates that understand success is not stagnant. It is never "one" and "done," sharing an unspoken agreement to always improve and dazzle - adding a dash of love resulting in inspiring changing the standards of care.

High-energy, dedicated professionals in the pharmaceutical marketing space who also enjoy a challenge, thrive in the details and want to flourish in a growing company are a phenomenal fit for us. If you are no stranger to taking charge, are a teammate others can count on and share a goal to deliver extraordinary work, we have an opportunity for you to explore.

About You

You thrive in environments that are fast-paced, collaborative and no one day is the same. You think on your feet, love providing direction to your internal team on a variety of project deliverables and all your clients see you as a true strategic partner. You can stay focused and calm in a multifaceted dynamic environment and demonstrate confidence with clients while still driving initiatives forward.

With your pharma marketing experience and high science interest, you keep an eye on trends and ways to pursue the complex marketing challenges facing your client. Handling timelines, budgets, people and process- it's all in a days work. You're in the thick of it - engaging with all departments, all the time - and loving it!

What you can expect day-to-day:

Serving as the executive client liaison, you will build strong and lasting relationships with agency partners (particularly senior management) by achieving the client’s marketing objectives, leading the development of communications strategies, and resolving issues around project scope, fees, timing, or progress. On any given day you'll:

• Collaborate Develop and maintain senior-level relationships, partner with clients to ferret out any opportunities or issues early, and nurture contacts within client/prospect organizations to strengthen the agency partnerships
• Communicate Create an atmosphere of open dialogue regarding pricing and performance driving team problem-solving and big picture thinking
• Cultivate Develop solutions across the agency to address growth-focused initiatives and communications gaps that impact profitability, provide hands-on mentoring of junior staff and serve as an approachable, dedicated team leader

Qualifications:

Minimum Required:

• Bachelor’s degree
• 7 years of agency experience

Other required:

• Available for travel domestically and/or internationally including overnight stays
• Proficient with MS Office Suite

Preferred:

• Pharma/healthcare agency experience

Responsible for managing and growing a book of business and for management of associated account team(s). Set team direction; ensure the team has necessary resources, and facilitate individual team member’s growth.

Essential functions of the job include but are not limited to:

Strategic Consultation

• Provide solid insights to strategic development process
• Has or develop a deep familiarity with the client’s market, including disease state, treating clinicians and influencers and their corresponding professional societies, competitive companies and technologies, and current and future state of treatment

Client Relationship

• Develop and maintain senior-level relationships at multiple agency-of-record accounts (director level and above)
• • Touch base with senior-level clients regularly to ferret out any opportunities or issues early
  • Communicate comfortably and productively (e.g. phone call) with any level of client at any time regardless of daily interactions
  • Develop and maintain senior-level relationships at agency-of-record account(s)
• Expand contacts within client/prospect organizations that will strengthen agency relationship(s)
• Create atmosphere where issues regarding pricing, performance, and team can be constructively discussed

Agency Advocate

• Remove ambiguity and guides conversations to secure needed agency clarity
• Support the agency’s point of view at the highest levels of the client organization

Financial Management

• Oversee the development and maintenance of financial documents (scopes, forecasts, reconciliations, reports, etc)
• Provide ongoing guidance to staff for pricing, revisions, and forecasting
• Report early and often on any changes to the financial picture
• Ensure that issues regarding clients/jobs are identified as early as possible and provide a rationale and guidance on next steps
• Problem-solve across the agency to address inefficiencies and communications gaps that impact profitability
• Identify and develop opportunities for organic growth and productivity

Tactical Management

• Review jobs supporting new strategies
• Work in lockstep with project managers and effectively troubleshoot issues that arise 

Team Management

• Demonstrate mastery of more junior account responsibilities and can provide training and oversight on all as needed
• Supervise account team members, communicating clear goals and providing timely feedback
• Evaluate performance and skill level of account personnel
• Identify unmet training needs and training opportunities
• Monitor and balance scheduling and overall workload for the team

Qualifications: 

Minimum Required:

• Bachelor’s Degree
• 7 years of agency experience

Other Required:

• May require travel domestically and/or internationally including overnight stays
• Microsoft Office (Word, Excel, PowerPoint, Outlook); Internet 

Preferred:

• Pharma/healthcare agency experience

Competencies:

• Leadership
• Communication
• Analytical and Strategic Thinking
• Flexibility
• Initiative