VP IT Operations
When joining Elevations, you can expect to work for a company with:
- A leadership team that strives to make this the best place you’ve ever worked!
- A focus on supporting our employees’ mental, physical, and financial well-being
- A commitment to diversity, equity, and inclusion recognized by the Denver Business Journal and Colorado Association of Realtors
- A highly engaged workforce devoted to innovation, continuous improvement, and collaboration
- A reputation for excellence, as evidenced by being a two-time recipient of the Malcolm Baldrige National Quality Award
- A passion for consistently providing amazing experiences and creating raving fans
If you join our team, here are some of the perks you can expect:
- A competitive total rewards package with 4 weeks paid time off for full-time employees, work anniversary paid time off, paid volunteer time off, and 12 paid holidays
- Comprehensive medical, dental, and vision plans with employer contributions to supercharge your Health Savings Account
- Up to a 4% match on 401(k) contributions
- Six weeks of fully paid parental leave
- An extensive Employee Assistance Program that provides personalized care options for your whole household
- Ample opportunity to learn, develop and grow with access to LinkedIn Learning, career and leadership development programs, job shadowing, a mentor program, and tuition reimbursement up to $5,250/year
Summary/Objective:
The VP IT Operations is responsible for providing the strategic direction for the infrastructure function for Elevations Credit Union (ECU). This leader will lead and be accountable for improvements to core infrastructure, cloud services, unified communications, network services, data center operations, servers and storage platforms, and service monitoring. They will assess the relative impact of IT industry trends on current and future enterprise infrastructure needs and projects. This leader will Interface with business unit executives and other IT functional area executives to define infrastructure support initiatives and solutions for improving service efficiency and effectiveness with a growth mindset and invoking a culture of innovation.
Essential Functions:
- Leads the development of infrastructure strategy, architecture and service delivery functions.
- Analyzes and predicts trends and develops long-range plans designed to maintain cost effectiveness and competitiveness of the enterprise’s IT infrastructure.
- Oversees ITSM and has primary accountability for system availability. Leads Incident & Change Management and is responsible for the leading process, notifications, SLA monitoring, recovery, on-call team.
- Responsible for creating and managing the IT Infrastructure and Operations budget.
- Effectively collaborates with Project Management Office to ensure IT projects are completed to budget, timelines, quality standards, and communicates risks and progress to business stakeholders.
- Collaborates with and directs the activities of 3rd party technical resources across managed service providers, vendors, and contractors.
- Prepares and presents strategic visions and presentations to chief and board level audiences.
- Communicates effectively with both technical and non-technical colleagues at all levels and areas of organization.
- Plan, staff, train, coach, mentor, and lead employees within the IT Ops department.
- Responsible for DR, BCP, backup and recovery objectives.
- Drives culture of continuous improvement to improve quality, efficiency, productivity and standards
- Works closely with IT Information Security, compliance and privacy to set standards, operational processes, and policies.
- Responsible for all audit, compliance and regulatory adherence and resolution of all audit findings assigned to the Infrastructure Dept.
Reports to:
Chief Technology Officer
Manages:
System Engineering Manager, IT Application & Operations Manager, Service Delivery Manager
Required Education and Experience:
- BS/BA in Technology, Computer Science, Engineering or a related field
- Ten (10) or more years’ experience in infrastructure, IT operations and IT service management leadership role
- Experience directing a team in the design, deployment and managing enterprise technologies in a highly regulated institution
- Knowledge of current and emerging technology trends within the financial services as it relates to IT operations, service, and availability
- Knowledge of complex server environments and server software across heterogeneous server and networking environments
- Demonstrated conceptual thinking and analytic skills
- Ability to partner effectively across all levels of the organization and develop positive working relationships
Preferred Education and Experience:
- Working knowledge of banking regulatory requirements and bank operations
- Applicable technology certifications; ITIL, Cisco, VMware, and Business Continuity certifications
- Experience in multiple of the following domains:
- Datacenter Infrastructure: Server/SAN planning, deployments, consolidation, migrations, Infrastructure and Applications Performance Management
- Enterprise Microsoft Technologies: Active Directory, DNS, Server OS, Exchange, SQL, SharePoint
- Virtualization: Hyper V, Xenserver or VMware deployments
- Security: Okta SSO/MFA
- Disaster Recovery and Application Resiliency across multiple data centers and cloud infrastructures
- Cloud infrastructure: Office365, Azure, AWS, including demonstrated cloud migration experience
- Hands-on knowledge and experience with both on-prem and IaaS specifically Azure & AWS
- Networking: Firewalls, VPN, Routing, Switching, VOIP, SD-WAN
- Telephony: Contact Center as a Service (CCaaS) and Unified Communication as a Service (UCaaS RingCentral and Zoom
Work Environment:
Elevations uses multi-factor authentication to keep our data safe. As such, a personal smart phone is a requirement for employment with us. This job operates in an office setting and routinely uses standard office equipment.
Physical Requirements:
Sitting frequently, walking occasionally, use of hands frequently, hearing constantly, talking frequently, exerting up to 10 lbs of force occasionally to lift, carry, push, pull, or move objects.
Position Type/Expected Hours of Work:
Full time / 40 hours per week
Classification:
Exempt
Location:
We value human relationships and are a face-to-face culture, but allow for remote work as long as our employees are onsite the majority of the time.
Compensation Information:
The person hired into this position will likely earn between $152,730 and $229,096, plus annual bonus.
Actual compensation offered may vary from the posted hiring range based on factors such as relevant experience, time in role, base salary of internal peers, prior performance, business sector, licensure requirements and/or skill level, and will be finalized at the time of offer.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
About Us: Elevations Credit Union is a member-owned not-for-profit financial institution serving Colorado’s Front Range. Founded in 1952, we’ve grown from 12 members and less than $100 in assets to an institution with 15 branches and more than 170,000 members that manages over $3 billion in assets and is the No. 1 credit union mortgage lender in Colorado. At Elevations, we’ve made a commitment to move away from a product-centered business model and focus instead on creating consumer solutions. Our objective is to provide our members, as well as the entire community, with unbiased consumer information.
EEO Statement: Elevations Credit Union is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.
Candidates for certain positions may be required to submit to a credit history report in determining qualification for employment with Elevations Credit Union. If the position you are applying for requires a credit history report, any information received in such a report will not be the sole factor in making an employment decision. A history of personal financial irresponsibility may be reason for disqualification insofar as it relates to your potential job duties. Elevations Credit Union is aware that occasionally there are extenuating circumstances that may affect an individual's credit history. We comply with the Fair Credit Reporting Act and the Colorado Employment Opportunity Act.
ELEVATIONS CREDIT UNION’S COMMITMENT TO PRIVACY
Your privacy is important to us. Our Privacy Policy covers the “personal information” we collect through our Sites including “personal information” collected on our Careers site. Examples of personal information on the Careers site include your name, contact details, and information you provide for purposes of job applications.
The following link to our Privacy Policy explains how we protect your privacy when you visit our Careers site and the other Elevations Credit Union sites that display our Privacy Policy (our “Site(s)”). This Privacy Policy describes what types of information we gather and track, how this information is used, and with whom it is shared. If you have any questions about this Privacy Policy, please contact us. This site is operated by the Elevations Credit Union company established in the country to which the content of the site is directed. This Elevations Credit Union company is referred to in this Privacy Policy as “Elevations Credit Union,” “we,” “us,” and “our.”