Warehouse Manager - 1214

Manage multi-site warehouse operations across 1–3 facilities, including labor planning, staffing coordination, operational execution, and service performance

Serve as the direct people manager for warehouse supervisors and hourly staff, including performance management, coaching, and employment decisions in partnership with HR.

Review and approve timesheets, punch changes, overtime, and lunch compliance daily, owning site attendance accountability by monitoring patterns and addressing issues accordingly

Train, assess, coach, and develop warehouse staff including drivers, associates, and supervisors through ongoing performance management and leadership development

Create, model, and drive a culture of safety and wellbeing at your site — going beyond compliance with company policies, safety procedures, OSHA regulations, and security standards to build an environment where every team member works safely every day

Serve as a self-sufficient problem solver and on-site owner in an environment where support teams are not always present, wearing multiple hats and driving day-to-day execution while partnering with remote teams across a broader network

Conduct daily team stand-ups with warehouse associates and delivery drivers covering stretching, SLA performance, delivery behavior review, and vehicle inspection accountability

Leverage operational reporting tools to track site performance against key metrics including over-the-road, under-the-roof, and same-day SLA attainment and drive data-informed decisions

Coordinate and optimize delivery operations including route efficiency, bulk scheduled deliveries, and rush or special delivery requests

Manage inventory accuracy daily through the Fetch platform, maintaining our location audit cadence

Coordinate operational relationships with independent contractors in partnership with Compliance and Partner Support teams, including onboarding, dispatching, engagement tracking, and block schedule management

Manage access control across multifamily communities, ensuring proper key and fob chain of custody through sign-in/sign-out and reconciliation processes; maintain access compliance and promptly report any lost or missing access devices to protect operational integrity

Oversee the operational readiness of Fetch delivery vehicles through fleet inspections, maintenance coordination, and active management of open vehicle issues and service reminders via the fleet management platform; document and action all findings

Conduct monthly ride-along evaluations with non-exempt employees to assess delivery performance, safe driving behaviors, and service execution; document findings and deliver structured coaching and feedback following each observation

Support other Fetch business lines through labor coordination, contractor onboarding, and operational planning

Lead operational improvement initiatives and cross-functional discussions focused on continuous improvement and scalability

Partner closely with Customer Experience and Client Success teams to improve processes, resolve escalated issues, and enhance the resident experience

Partner with Human Resources to address employee relations matters, performance concerns, workplace investigations, and corrective action while maintaining a fair and consistent employee experience. 

Demonstrated ability to lead, develop, and hold accountable a team that includes supervisors, hourly associates, and independent contractors

3+ years of  prior people leadership experience, including coaching, performance management, employee development, and accountability of frontline teams and/or leaders in an operations or warehouse management role, preferably in last-mile delivery, logistics, or a high-growth startup environment; a Bachelor's degree in Business, Logistics, Supply Chain, or a related field is preferred but an equivalent combination of education and experience will be considered

Demonstrated experience managing to operational metrics and using performance data to identify trends, drive accountability, and improve outcomes

Experience managing labor planning, scheduling, and workforce allocation across fluctuating volume demands

Prior experience working with independent contractor or 1099 driver relationships in a last-mile, gig, or delivery network environment strongly preferred

Proven ability to work independently, make sound decisions quickly, and manage site operations without direct oversight in a fast-paced, high-pressure environment

Clear and concise written and verbal communication skills with the ability to translate operational challenges into actionable direction for both frontline teams and leadership

Comfortable navigating multiple operational platforms including warehouse management, fleet management, HR, and customer service systems; ability to learn and maximize proprietary tools quickly

Passionate about service excellence and operational rigor, with a consistent focus on delivering an outstanding experience for residents and clients

Familiarity with Lean, Kaizen, continuous improvement, or process standardization methodologies is a plus

Must be able to lift 50+ pounds and stand or walk for the duration of a shift in a non-climate-controlled warehouse environment

Valid driver's license; clean driving record in accordance with Fetch’s company policy

This position typically follows a Monday–Friday schedule; hours and days may shift based on business needs, including occasional evenings, weekends, and peak season