Wholesale Operations Coordinator
Rapha creates the finest cycling clothing and accessories in the world. Designed without compromise for the most discerning rider, Rapha products blend optimum performance, the finest fabrics and modern style. Rapha Wholesale is a newly established retail channel to build upon Rapha’s global brand positioning and awareness through strategic partnerships in existing and new territories. The channel is fast becoming an important part of Rapha’s marketing and customer acquisition model and will in turn support the custom channel as we strengthen our partnerships.
Rapha's mission is to make cycling the most popular sport in the world and our Clubhouses and the Wholesale channel plays a key role in making the broader Rapha community a place of inclusion on and off the bike.
Reporting to the Wholesale Operations Manager, the Wholesale Sales Coordinator will be responsible for supporting the effective day to day operational management of the wholesale partnerships whilst delivering exceptional customer service. Supporting the regional Wholesale Sales team, this role will help deliver the sales plan by ensuring timely outbound deliveries and order management, offering exceptional customer service at all times whilst demonstrating a commercial attitude to drive sell-through and maximise revenue opportunity.
THE ROLE
- Responsible for collating and sharing the seasonal range book with our wholesale partners with relevant price lists and order management tools
- Ensure the B2B wholesale system is updated at all times and partners are fully supported in its day to day use
- Work closely with the Wholesale Operations Manager to monitor customer orders/partnerships’ sell-through to ensure continuous stock availability
- Continuous review the sales/stock reporting and data analytics to support the growth of the channel and maximise revenue opportunities
- Responsible for all new account set-up including payment, discount terms and logistics terms
- Work cross-functionally with the Accounts Receivable team to ensure delivery schedules can be met on a timely basis and accounts are reviewed consistently to minimise credit risk
- Responsible for the processing of orders within agreed SLA’s as well as back/forward order reviews
- Communicate proactively to our partners to ensure we maximise sales revenue with alternatives/order phasing
- Support all Key Account management from order to delivery, with best in class customer service
- Support the sales team as required to ensure we offer operational excellence alongside a streamlined customer journey
- Continuously review and update the Wholesale Partners Portal, working alongside all cross functional teams to ensure our partners are aligned to all of Rapha’s service standards across VM, Training, Compliance, Communications etc
THE CANDIDATE
Candidates may possess the following skills. We're open to a wide variety of backgrounds and skill sets which may fulfil the requirements in a similar way.
- Previous experience in sales account management and customer service
- Analytical and numerically literate
- Excel knowledge at intermediate or higher level
- A commercial and solution-based skill-set
- Strong communication skills with an inquisitive eye for detail
WORKING AT RAPHA
We are continuously looking into ways to invest in our employees and build a better working culture and environment. Here are just some of the internal benefits we offer.
- Flexible working hours
- Support ad-hoc remote working during the week
- No meeting Fridays - giving you time back for things like personal development
- Free barista coffee and Friday afternoon social drinks in the office
- Monthly department social events and quarterly office social away days
- We offer a flexible riding benefit to allow you to go out riding on a Wednesday morning with colleagues or learn to cycle to cycling through our Getting Started Scheme.
- We offer all our employees a 50% apparel discount
- An annual clothing allowance
- Discounted membership to the Rapha Cycling Club
- Company Pension Scheme
- Enhanced Parental Leave
At Rapha, we welcome candidates from all backgrounds. We are always working to create an environment that is focused on equality, inclusion, empowerment and respect.
As part of our continued commitments to diversity, equity and inclusion, we would like to invite you to answer a set of voluntary demographic questions. If you choose to answer, the responses will only be used to help us identify areas for improvement in our hiring process and to measure our efforts to recruit diverse and under-represented talent. Your responses, or your choice not to respond, won’t be associated with your specific application and won’t in any way be used in the hiring decision.
This information will be kept confidential and will be treated according to Rapha’s Privacy Policy, available here.