Workplace Experience Coordinator

Workplace Experience Coordinator - Lisbon

Why We Need You

PagerDuty is looking for an organized, resourceful, and personable Workplace Experience Coordinator to be part of the founding team that will establish and grow our presence in Lisbon, Portugal. In addition to working in partnership with Site Leader to attract and hire a team locally, you will take care of our workplace and day to day requests that keep the office and processes running smoothly. You are a trusted resource for employees and visitors alike (subject to COVID status). This role requires an outgoing, positive self-starter with strong attention to detail, professionalism and superb communication skills. You enjoy tackling new issues and solving problems that help others do their work more effectively. You are excited to be part of a foundational team in Lisbon.

Key Responsibilities

• Responsible for the smooth operations of our offices, delivering a positive employee experience
• Responsible for space planning to meet the needs for team collaboration and productivity
• Responsible for the day to day relationship with landlord (starting with co-working space)
• Responsible for office health and safety programs and compliance
• Assist in assessing real estate needs, identifying new office space (as needed), and move management (as needed)
• Embody the PagerDuty culture and create a warm, welcoming experience for our new hires, employees and guests 
• Be the first point of contact for new hire questions about the office, assisting with internal onboarding processes and delivering a welcoming experience
• Responsible for managing and organizing internal employee events (trainings, business meetings, happy hours, meetups, and Team social events) 
• Coordinate with marketing to organize small sales, marketing and customer events on-site and off-site (if applicable)
• Manage food and beverage services, catering for the office as needed
• Organize office volunteer events to ensure employees meet 1% pledge
• Take pride in keeping the office, meeting rooms, and common spaces well organized and tidy
• Responsible for ordering office supplies, booking meeting rooms, managing access cards, and invoicing processes
• Manage access control (office badges) for the office
• Due to the nature of this role it is expected that you would be required to be in the office/on site at least 4 days per week
• Other duties as assigned

Skills and Attributes

• Excellent oral and written communication skills in English and Portuguese
• Excellent organization and project management skills
• A problem-solver, who exercises good judgment in making decisions
• Previous experience in setting up a new location is an asset
• A self-starter who seeks out opportunities to make improvements around the office and in our processes
• Willing to roll up your sleeves
• Experience in organizing in-house events
• An outgoing personality with strong customer service orientation
• A keen understanding of confidentiality and ability to deal with sensitive data

Minimum Qualifications

• Must have 5+ years of office/facilities management experience, including the planning and execution of opening a new location and organizing a move for 100+ people
• Prior experience in office space search, site selection and office fit outs
• Must have experience working in fast-paced, high growth environments
• On request, must be able to work evenings to assist with events

Preferred Qualifications

• Prior experience with G-suite, Mac platform preferred
• Experience in organizing events and socials
• Prior vendor negotiations and vendor management experience