2021 Community Summer Intern

About WeWork

About WeWork

Through design, technology, and hospitality we are creating a community that helps people live life with purpose and have a meaningful impact in the world. With 800+ locations in 100+ cities and 30+ countries, our 690,000+ memberships represent global enterprises across multiple industries, including Fortune 500 organizations. 

About The Role

We are looking for passionate individuals to join our New York Community team for a 10 week internship over the Summer. Our Community team ensures the buildings are fully operational and running smoothly as well as drive growth and promotion amongst WeWork’s service offerings. Community Interns will contribute to being the ‘face’ of WeWork and create a welcoming and collaborative community environment for members and staff. 

Responsibilities

Greeting /Point of Contact:

• Cover the front desk and greet and check-in guests

• Greet people who come in for tours, track walk-ins, schedule tours, and send confirmation emails

• Be the first and last point of contact for your building

• Prepare and distribute promotional materials to guests/potential members

• Answer “walk-up” member and guest questions or refer inquiries to additional resources

Membership Management:

• Work on community initiatives designed to develop connections between members, including member introductions, event support, email and print communications

• Solve member-related issues to ensure a cohesive community

Events and Community Management: 

• Create posters for events

• Assist with set-up and breakdown of events, including ordering food and beverages

• Prepare newsletters

Building Operations and Management:

• Assist with building operations and maintenance to ensure the highest level of member experience

• Ensure the building is clean and well kept

• Support unanticipated operational issues 

• Respond to Zendesk tickets

• Participate in weekly building walk-throughs and conduct member 1:1s

• Mail and package responsibilities as needed

• Identify issues for escalation to the Community Lead and Community Director in order to document accordingly

Requirements

• Currently in your Junior year of a Bachelor’s Degree, Associate’s Degree or equivalent

• Customer service, events or sales experience a plus

• Must have strong verbal and written communication skills

• Exceptional organizational, hospitality and multitasking skills

• Excited about working in a collaborative environment where no two days are the same 

• Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy

• Passion for entrepreneurial communities

• Passion and understanding for WeWork’s mission and values

• Proficient in google suite

*Pending performance throughout the program, Interns are eligible for Full Time employment consideration in the city the Internship is completed.