Account Development Specialist

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

Are you commercially minded, great at building relationships, and excited by helping businesses grow? Do you enjoy combining account development, data, and a hands-on approach to make a real impact? If so, we’d love to chat!

What you’ll be doing

We’re looking for someone who is passionate about developing strong partnerships and identifying opportunities for growth.

You might come from account management, trade marketing, business development, sales, hospitality, restaurant operations, or another commercially focused role where you’ve worked closely with customers or partners and had an impact on business performance.

You don’t necessarily need to come from a traditional Account Management background. Perhaps you’ve managed a restaurant or worked in hospitality, where you were responsible for operations, commercial results, customer experience, or revenue growth. Or maybe you’ve already managed a portfolio of clients or partners, identifying opportunities, upselling, and helping them grow their business. What matters most is that you bring strong ownership, commercial thinking, relationship-building skills, and curiosity. You’ll own and develop a portfolio of small and medium-sized local restaurant partners in Shymkent city, working closely with independent venues and growing local businesses. You’ll play an important role in understanding the local restaurant scene, identifying growth opportunities, and helping our partners get more value from Wolt.

Day-to-day in this role you’ll:

• Own and drive the growth of a portfolio of small and medium-sized local restaurant partners.
• Build strong, long-term relationships with restaurant owners, managers, and other key decision-makers.
• Develop a strong understanding of the local Shymkent restaurant scene, partner needs, and market opportunities.
• Identify commercial opportunities and help partners grow through upselling, campaigns, and other growth initiatives.
• Use data and insights to understand partner performance and identify areas for improvement.
• Help improve operational and commercial KPIs across your portfolio.
• Work closely with Marketing and other internal teams to plan and execute campaigns and growth initiatives.
• Analyze the local market and restaurant landscape on an ongoing basis.
• Take ownership of partner challenges and proactively look for solutions.
• Contribute beyond your day-to-day responsibilities and maintain the hands-on mindset that is an important part of how we work at Wolt.

Our humble expectations

• Based in Shymkent.
• Experience in account management, trade marketing, account development, business development, sales, hospitality, restaurant operations, partner management, or another relevant commercially focused role.
• Strong commercial mindset and genuine interest in helping businesses grow.
• Excellent interpersonal skills and the ability to build relationships with a wide range of partners and stakeholders.
• A proactive, hands-on approach and strong sense of ownership.
• Comfortable working with data and using insights to support commercial decisions and conversations with partners.
• Structured, detail-oriented, and able to manage multiple priorities.
• Strong communication skills and the ability to adapt your approach depending on the audience.
• Passion for the restaurant industry and interest in developing Shymkent’s local restaurant scene.
• Previous experience with CRM systems is a plus.
• Experience with analytical tools such as Looker or Power BI is a plus.
• Previous sales or upselling experience is a strong plus.
• Fluent in Russian and Kazakh, with a good command of English.

Why you’ll love it

• Be the first on the ground: Join as the first Account Management team member based in Shymkent and play a key role in building our local partner presence in the city.
• Global and growing fast: Be part of a fast-moving scaleup
• Ride of a lifetime: Accelerate your career and build your sales skills 
• Instant impact: Take ownership and make a difference
• Big hearts and small egos: Surround yourself with smart, friendly people

What we offer

• Independent work in a dynamic, international team
• Medical Insurance and strengthened sick leaves
• Career growth
• Employee Assistance Program - therapy and wellbeing
• % Discount on your Wolt orders
• Wolt-wide training programs
• Team budgets
• Fruits and drinks at the office

Next steps

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going! Please make sure to submit your application in English.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.