Ninja Van

Account Management Associate

Singapore

Full-Time

TLDR

Build and maintain strong relationships with assigned clients to drive retention and revenue growth across the service suite.

Job Overview The Account Management Associate is responsible for building and maintaining strong relationships with assigned clients, ensuring high levels of customer satisfaction and service delivery. This role serves as the primary point of contact for clients, focusing on account retention, revenue growth, and identifying opportunities to expand business through Ninja Van’s suite of services. Key Responsibilities

1. Account Management

Act as the main point of contact for assigned clients

Manage and resolve client issues and escalations promptly and effectively

Drive revenue growth through upselling and cross-selling opportunities

Conduct Monthly and Quarterly Business Reviews with clients

2. Stakeholder Management

Build strong, long-term relationships with key client accounts

Collaborate closely with internal teams to resolve operational issues

Ensure seamless communication between clients and internal stakeholders

3. Data Collection & Analysis

Prepare and present performance reports and shipping data to clients

Monitor service performance and ensure adherence to service standards

Analyse trends and identify improvement opportunities

4. New Business & Product Development

Support the identification and development of new business opportunities

Propose enhancements or new solutions based on client needs

Collaborate with the Account Management Manager on strategic initiatives

Key Requirements

2 years of experience in account management or a client-facing role

Strong interpersonal and communication skills

Good presentation and negotiation abilities with the ability tomultitask and thrive in a fast-paced environment

Diploma in any field (Degree preferred)

Strong business acumen with a focus on profitability

Relationship-building skills across all stakeholder levels

Adaptability in a dynamic and evolving work environment

Proficient in English (spoken and written)

Additional language is an advantage

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Ninja Van

Ninja Van is a tech-enabled logistics company that specializes in hassle-free last-mile delivery services for businesses across Southeast Asia. With a strong focus on innovation and technology, we cater to the unique needs of both small and large-scale shippers, providing real-time tracking and operational excellence. Our extensive network delivers to 100 million customers, making us the largest and fastest growing logistics provider in the region.

Founded: Founded 2014
Employees: 500+ employees
Industry: Air Freight & Logistics
Total raised: $240M raised

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Account Manager