Account Management & CRM Professional Internship

Maviance PLC is a fast-growing digital financial service provider and technology consulting company. Maviance PLC is part of the Maviance Group which consists of sister companies in Germany, France and the UK. Maviance Group is specialized in delivering customized solutions and value-added services as well as industry specific web and mobile solutions for telecom, utilities and financial institutions, businesses and governments, with a key focus in emerging economies

Maviance PLC as a digital financial services provider that develops, operates and grows a technological platform that focuses on increasing and facilitating access to digital financial services (including bill & payment aggregation, retail payments, agent banking, corporate & bulk payments) to people, companies and government entities of all income level across Cameroon.

Maviance PLC is engaging in its expansion phase in Cameroon and within the CEMAC (Central African) region with the goal of establishing the company as the #1 leading player in the Fintech and Digital Financial space.

Your contribution could be the missing piece that elevates Maviance to new heights!. We are looking for 02 Account managers & CRM Professional Interns to assist the Commercial team with the administrative and operational management of prospects and customers in order to improve the quality of sales follow-up, reduce onboarding times and help increase the customer activation rate.

Key responsibilities

Lead Management

• Qualify incoming leads according to defined criteria.
• Check that the information provided is complete.
• Ensure leads are assigned and tracked in Zoho CRM.
• Carry out initial follow-ups with prospects.

KYC & Compliance Support

• Collect the required administrative documents.
• Check that files are complete.
• Follow up on missing documents.
• Prepare files for submission to the Compliance teams.

CRM Administration

• Create and update prospect and customer records in Zoho CRM.
• Maintain data quality and accuracy.
• Update opportunities and file statuses.

Contract Management

• Monitor NDAs, contracts and amendments.
• Follow up as necessary until signatures are obtained.
• Update contractual statuses in the CRM.

Operational Reporting

• Produce weekly reports tracking leads and cases.
• Escalate any issues to the Account Manager.
• Help monitor performance indicators.

Requirements

• Bachelor degree in business management, marketing, commerce and sales, finance or any related fields.
• 2 years of experience in sales, account management, field work.
• Knowledge of the tertiary sector, the field, and sales reporting.
• Sales pipeline and lead management.
• Administrative management.
• Knowledge of a Customer Relationship Management (CRM) system.
• Proficiency in Microsoft Office tools, particularly: Excel, Word, PowerPoint.
• Strong organizational and multitasking skills.
• Attention to detail and data accuracy.

Benefits

• Monthly stipend
• Free breakfast from monday to friday
• Opportunity to work in a dynamic and fast-growing fintech environment.
• Exposure to real business operations and collaboration with cross-functional teams (Sales, Tech, Operations)
• Practical experience with CRM tools and data-driven decision making.
• Mentorship and guidance from experienced professionals.
• Opportunity to contribute to high-impact projects and client-facing activities.
• A learning environment that encourages initiative, innovation, and continuous improvement.