Account Manager

NOTE:

Please, submit your CV in English when applying for this vacancy.

Altenar is an international IT company founded in 2011, with offices in Malta, Greece, Georgia, the Isle of Man, Urugay and Brazil. We specialize in high-load software development and provide one of the best technology solutions for the iGaming industry worldwide.

Role Overview

We are seeking a proactive, passionate, and dedicated Account Manager to act as the main point of contact between our clients and internal teams. The ideal candidate will have a strong focus on client satisfaction, relationship management, and operational excellence, ensuring that each client receives outstanding support and value from our products and services.

Key Responsibilities

• Serve as the primary contact for client needs, inquiries, and concerns.
• Build and nurture strong client relationships to foster retention and growth.
• Oversee client accounts, ensuring services meet business goals, expectations, and budgets.
• Collaborate with internal teams — including sales, product, and operations — to deliver tailored solutions.
• Proactively identify and resolve issues, continuously improving client experience and internal processes.
• Work closely with the product team to align updates and features with client expectations.
• Maintain up-to date knowledge of Altenar’s offerings to identify opportunities for upselling and cross-selling.
• Act as a trusted advisor and advocate for clients, ensuring a seamless and positive partnership.

Requirements & Skills:

• Languages: Spanish (proficient), English (intermediate or higher). Portuguese (particularly Brazilian Portuguese) is considered an advantage.
  
• Experience managing operational projects and coordinating cross-functional teams.
• Strong ability to drive issue resolution by working with Product, Trading, Operations, Compliance, and Technical Support.
• Experience with incident management, service delivery, or client operations is highly preferred.
• Comfortable tracking multiple operational workstreams, following up on action items, and ensuring timely delivery.
• Experience using Jira, Confluence, and ticketing platforms.
• Strong understanding of SLAs, KPIs, and operational performance reporting.
• Ability to prioritize operational requests and manage competing client demands.
• Experience in sportsbook operations or B2B SaaS implementations/onboarding is considered a strong advantage.
• Analytical mindset with the ability to investigate issues, interpret logs/reports, and communicate findings to technical teams.

What We Offer

• A stable, flexible, and collaborative working environment.
• Ongoing training and professional development opportunities.
• Competitive compensation and benefits package.
• A multinational team of industry experts from around the world.